Professional Account Collection Education

Otherwise known as the PACE Program – this program was founded by my friend Tim Paulsen who has presented this program and worked with clients in more than 20 countries!  Tim is an outstanding speaker, and knows his stuff when it comes to credit and collections.

Tim works with another good friend of mine Krista Walsh who I have also known for many years. Krista is someone near and dear to my heart, she was a member of my credit and collections discussion group from the beginning and is the first and only woman owned collection agency in Canada!  I am so proud of her.  Krista is a driven, successful collector and trainer and you can only benefit from her training.

The PACE program with these two dynamic speakers (and others!) will help you educate and build confidence so that collectors can effectively collect receivables while caring for the customer in a manner that protects your clients interest.  In the economy we are struggling with, every agency and collector out there can only benefit from the PACE program.  Don’t even wait a minute – check out the program and give Tim a call – Make sure to tell him you heard about the program from Michelle Dunn!

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Be careful using a Collection Agency

When you have to hire a collection agency for your business there are some things you need to look for and be aware of.   Protect yourself and your customers by making an educated decision about which agency you want representing your business.

1.      Have they collected your type of debt before – a specialized agency would be your best option, if there isn’t one for your industry, get one that has experience in collecting on your type of debt before.

2.      Talk to their customers and read testimonials on their website– how long have they been using the agency, how do they like the service, anything you don’t like about them?  Ask any online discussion groups if they have any experience with them – for example on LinkedIn I have a groupThe Guide to Getting Paid and these are the types of questions people ask.

3.      Check them out on Better Business Bureau websites, do they belong to any trade associations, or a local chamber?  Have they had any complaints against them for law violations?  How often, when was the last one, was it resolved?

4.      What do they charge – what’s included in that fee, how will they get paid and how will they pay you – sign a contract!

5.      Do they list all their contact information and pricing on their website, do they have a physical address, does a live person answer the phone?

6.      Are they licensed and bonded, do they have errors and omissions insurance?

Failing to have a collection agency hired and ready to collect on past due accounts before it is needed is the biggest mistake business owners make in collections.  Make sure the agency you choose represents how you would like your customers to be treated and always remember that the agency you use is a reflection of you and your business.

Choosing the Right Collection Agency for your Business (The Collecting Money Series)

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My Top 10 ways to Get Paid Faster

1.       Get paid at the time of service, or if you offer terms, invoice the customer      immediately upon completion of the work and make sure invoices have the due date clearly visible.

2.       Change your payment terms.  If your terms are net 60 or net 45 change them to net 30 or net 15.

3.       Offer a discount, an early pay discount is attractive to your customer if they can save some money by paying early and you get your cash quicker.

4.       Be proactive by calling customers with large balances 10 days before the invoice is due to make sure they received the invoice, they have the correct address to send the check and the bill is scheduled to be paid.

5.       When offering payment plans remember you want as much as you can get as frequently as you can get it.

6.       Personal visits. Once you do this you will always do it. This works for local customers.  If a business owes you money, start buying your morning coffee where the owner of that company busy his and say good morning. If a restaurant owes you money, go there for lunch, if it is a printing company, call for a quote or get something printed or copied.  You don’t even have to mention the debt, they know they owe you the money, seeing you reminds them that they owe you money.

7.       Get 50% down and 50% at the end of the job. Make sure you get a signed contract outlining this.

8.       Start sending friendly reminders to customers that become 5 days overdue, do this every month.

9.       Sell old, outdated inventory for cash only, have a sidewalk sale or offer items to customers that call in orders at a discount if they pay within 10 or 15 days.

10.   Thank your customers.  Show some kind of appreciation and let your customers know, offer free shipping for a limited time or have an open house with hot dogs, drinks and games for the kids.  A little appreciation goes a long way, especially in a bad economy.

Advanced Collection Techniques for experienced Collectors (The Collecting Money Series)

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Don’t have time to Contact past due customers?

Maybe you should think about outsourcing your credit and collections.  Not only will it save you time, the folks who offer these services are well versed in the laws to follow, negotiation and working with past due accounts.

My friend Vito Mazza works with Transworld Systems offering a program called Green Flag Accelerator and what this program does is consistently (which is VERY IMPORTANT!) reminds your customers that are past due to pay their bill.  It is your credit management department – just not in house.  All calls and debts are collected under your company name, but you don’t have to pay a new employee, train them, give them benefits, or pay for vacation time.    When I owned M.A.D. Collection Agency I offered this service and there was a huge demand for it.  In this current economy it seems to me that there would be even more of a demand for this type of service.  It can’t hurt to learn more.

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Free book Offer Results

Thank you to everyone for all your support, sharing and spreading the word about the last 2 days of my free book. I had 298 people download the book free, and 5 people “liked” the book on amazon and 2 people wrote 5 star reviews! THANK YOU!

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Free Kindle book Dealing with Aggressive Debt Collectors – Last Chance!

Today is your last chance to get a copy of Dealing with Aggressive Debt Collectors, what to do and how to do it by an industry insider absolutely free in the amazon kindle store.  Don’t miss out on this offer and tell anyone that you know could use some help dealing with their bills!

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Free Kindle book Dealing with Aggressive Debt Collectors

More Americans are in debt now than ever before.  Maybe you are not one of them, but you probably know someone who is.  Many people in debt are still in the closet about it because of the shame that can go along with admitting your debt.

Today and tomorrow I am offering my kindle book FREE, Dealing with Aggressive Debt Collectors, what to do and how to do it.  Help someone out by telling them about this offer today.

Kindle books can be downloaded onto any free kindle app, so you don’t need a kindle to read it.  You can also pick up a the paperback to give someone who needs help dealing with their debt.

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National Financial Capability Month

On April 2, 2012 President Obama signed a presidential proclamation naming April as National Financial Literacy Month. During National Financial Capability Month, we rededicate ourselves to advancing robust consumer education and to helping every individual take ownership of their financial future. The President encourages all Americans to take advantage of the free, reliable financial resources available to them.  I agree and will be offering a free Kindle book titled Dealing with Aggressive Debt Collectors, what to do and how to do it, because I think it can help anyone in debt who wants to get out.

I wrote this book based on my experience as a debtor and a collector. I am hoping that by being on both sides of the fence my story can help you deal with collectors who break the law, can help you learn how to get out of debt and give you the tools and resources you need to deal with collectors, clear up your debt and move on with your life.

This book will be offered in Kindle format absolutely free on Tuesday, April 17 and Wednesday, April 18 2012. Kindle books can be read in any free Kindle app if you don’t have a Kindle.If you are in debt, or know someone in debt, get a copy of this book while it is free.      

what to do and how to do it

by an industry insider

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Business Beat Live with Michelle Dunn, The Guide to Getting Paid

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8 Things a Bill Collector won’t tell you

As a consumer in debt you should be aware of everything to do with that debt including what happens if you don’t pay it back.  Bill collectors are a vital part of the American economy, and in 2010 more than 10,000 collection agencies collected over $8 billion.  In this economy that $8 billion had a huge impact on business owners across the country in helping them recover bad debt, make a profit and stay in business.   If you are in debt here are 8 things a bill collector doesn’t have to tell you but you might want to be aware of:

1.  Your rights.  As a debtor it is up to you to make yourself familiar with your rights under the law.  It isn’t anyone else’s responsibility to make sure that you are informed about your debt, the terms, and the collection of your debt or the laws regarding any of those things.

2.  You can make payments.  It is better if you can pay off your debt once it is placed with an agency and the sooner the better but if you can’t, you can make payments.

3.  Collection agencies do not have the authority to offer you a settlement amount.  Collection agencies work for the creditor, the original person you owe the money to.  Only the creditor can authorize a settlement once they place an account with an agency or accept a payment in full for a lesser amount.

4.  If a debt has passed the statute of limitations.  Hopefully you know what you owe, who you owe it to and how much you owe.  If you owe an old debt, it doesn’t go away until you pay it, so if you suddenly get a call about an old debt you know you didn’t pay, it may be outside the statute of limitations BUT that does not mean a collection agency can’t try to collect it.

5.  Collection agencies are a service business that helps businesses across America.  They are a vital part of this economy keeping the cash flowing in this country.  Most of the bad press you read about and see on television is about debt buyers, not collection agencies – totally different services.

6.  Their client can sue you if you don’t pay. This can result in a judgment, garnishment and attachment of any assets you have, including bank accounts, pay checks, property, homes, boats or cars.

7.  If you send a collection agency a cease and desist letter they can only accelerate your account to more aggressive action.  Once they receive that letter from you they cannot contact you and so are forced to take some type of legal action to get paid. This is worse for you in the long run.

8.  When you send a letter to a collection agency telling them to stop calling you, they will stop calling you but your debt does not go away. You still owe the money and the creditor and the agency are being forced to collect in another manner other than contacting you.  If they can’t call you to get payment, they may have no other option than to pursue legal action on the debt.  Don’t force someone to pursue you legally!

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