Category Archives: Being a Great Collector

Which clients are most profitable for collection agencies?

Many of my consulting clients as me which types of debt would be the most profitable for my collection agency.  Based on my experience agencies can be more profitable if they collect on some commercial accounts, or specialize in collecting … Continue reading

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Posted in Ask Michelle, Being a Great Collector, collection agencies, Debt Collection in the News, FAQ's, Know your Debtors, Starting a Collection Agency | Tagged | Leave a comment

Most Profitable Industries for Collection Agencies

Many of my consulting clients ask me what are the most profitable industries for a collection agency to collect in?  Based on my experience agencies can be more profitable if they collect on some commercial accounts, or specialize in collecting … Continue reading

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How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

Getting Paid from a company that moved!

Dear Michelle, We have a customer who we shipped (last year in September) a demo evaluation of a video security system.  After a long period (which was supposed to be just 60 days) he has not returned the demo unit. … Continue reading

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Posted in Ask Michelle, Bad Checks, Bankruptcy, Being a Great Collector, Business Credit, Credit Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , | Leave a comment

Tips from the Trenches: Get Your Clients to Pay Up

Meryl Evans at Web Worker Daily asks, “Do you worry about chasing down payments because you don’t want to get into a touchy situation with your clients? Just because the client hasn’t paid in a timely manner doesn’t mean you … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Payment Plans, Scripts, Social Networks, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

Top 5 Don’ts for Online Debt Collections

Emailing debtors about a debt Instant messaging a debtor about a debt Initiating more payments on a bank account when additional transactions have not been authorized. Sending debt collection emails, faxes or text messages Don’t send a “friend request” to … Continue reading

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Posted in Being a Great Collector, Compliance, Online Collection Techniques, Social Networks | Tagged , , , , , , , , | Leave a comment

What to do when a Tenant is Behind on Rent

Today’s guest post if by Bill Gray, an expert on collecting from past due tenants. When a tenant is behind in rent, when should you call it quits? Today I reviewed over eighty tenant debt accounts and noted that the … Continue reading

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Posted in Bad Checks, Being a Great Collector, Collection Tools, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Guest Blogger! | Tagged , , , , , | Leave a comment

Top 5 ways to Succeed as a Collector

It’s the first day for a new collector, you have trained them on the laws but they come to you for advice.  What would you tell them? 1.  LISTEN to the customer, listen more, talk less. You will learn much … Continue reading

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Biggest Credit and Collection Mistakes

The biggest mistake business owners make when extending credit is not checking credit or extending credit blindly to anyone who walks in the door. Another big mistake business owners make with credit & collections is not staying up to date … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collections for Creditors, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Networking | Tagged , , , | Leave a comment