Category Archives: Books

Improve your A/R with 6 Easy Steps

Some things you can to do improve your cash flow and lower your A/R: Offer discounts Get 50% down Check new customers credit Sell old outdated inventory Issue invoices immediately Follow up right away with slow paying customers

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Posted in Bad Checks, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Customer Service, Economic Crisis, Recession | Tagged , , , | Leave a comment

Adding Status & Credibility to our Industry

Writer’s Digest sent me a review of my Third edition of Starting a Collection Agency, how to make money collecting money and I wanted to share it with you. “If one ever had any idea about starting a collection agency, … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Books, Compliance, Education, Fair Debt Collection Practices Act, Professional Associations, Starting a Collection Agency | Tagged , , , | Leave a comment

Collecting Debts can save your business U.S. News & World Report

On page 113 of the issue on stands now of U.S. News & World Report is an article called “Collecting Debts can Save Your Business”, a follow up article to a couple of weeks ago.  If anyone gets this magazine, … Continue reading

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Posted in About Michelle Dunn, Accounts Receivable Outsourcing, Being a Great Collector, Books, Business Credit, Checking credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Credit Policy Questions, Customer Service, Debt Collection in the News, Recession | Tagged , , , , , | Leave a comment

A Credit Policy Checklist

Who will be your credit manager, collector or in charge of the credit department?    Pick one person to be in charge of all credit applications and reports. Write that name down so you can talk to that person about this … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Checking credit, Choosing a Collection Agency, collection agencies, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Training | Tagged , , , , , , , | Leave a comment

Do you have a credit management plan?

As a credit manager or the owner of a business you should be able to answer the following questions or at least know how to find these answers if you want an effective credit management plan. 1.  How do debt … Continue reading

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Posted in Being a Great Collector, Books, Business Credit, Choosing a Collection Agency, Collections for Creditors, Credit Policy Questions, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Training | Tagged , , , , , , | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Debt Collection letters & forms

I am happy to share that my book of “Debt Collection letters & forms” is now available in paperback.  The e-book will be coming soon.  I also want to let you know that I have recently updated “Telephone collection call … Continue reading

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Posted in Ask Michelle, Bad Checks, Books, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, New Technology, Online Collection Techniques, Telephone Collection Tactics, Text messages, The Life of a Bill Collector | Tagged , , , , , , , , , , , , , , | Leave a comment

Providing the validation notice to a debtor

As you continue to test yourself on the FDCPA, what do you send a debtor as validation of a debt? How much time do you have to provide validation and how often do you have to provide this validation?

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Posted in Being a Great Collector, Books, Collection Calls, Collection Letters, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics | Tagged , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

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Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

Starting a collection agency – education

Read as much as possible about debt collection, what is going on in the industry, new trends and anything to do with credit and debt collection.  Attend industry trade events, network locally and online, ask questions and stay up to … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Collection Tools, Education, FAQ's, Industry Trade Publications, Professional Associations, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , , | Leave a comment