Category Archives: Credit Crunch

Top 3 Signs a potential customer is a Credit Risk

How can you tell if a customer might be a credit risk?  There are signs you can look for. If they shy away from filling out any paperwork, be cautious.  If someone has good credit and nothing to hide they … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Credit Crisis, Credit Crunch, Credit Policy Questions, Credit reports, Customer Service, Economic Crisis, Excuses, FAQ's | Tagged , , , , , , | Leave a comment

Changing the negative bill collector image

SLOWLY. Slower than slow. When I started my Credit & Collections Association in 10 years ago, one of my goals was to help to change the negative reputation bill collectors have.  With more and more news stories focusing on the … Continue reading

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Posted in Being a Great Collector, collection agencies, Credit Crisis, Credit Crunch, Customer Service, Debt Collection in the News, Helping Debtors, Honesty & Integrity | Tagged , , , , , , | Leave a comment

Establishing Credit for your Business

Dear Michelle, What is the most expeditious way to establish business credit without the need for a personal guarantee? Thank you! Eric Dear Eric, You should apply for credit under your business name with vendors you are currently working with … Continue reading

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Posted in Ask Michelle, Business Credit, Collections for Creditors, Credit Crisis, Credit Crunch, Customer Service, Dealing with debt collectors, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Identity Theft, Improve Your Credit, Know your Debtors | Tagged , , , , | Leave a comment

Top 3 things your Clients can do to Help their Credit

If you try to help your clients to have better credit polcies, you may want to share this blog post with them. Many of your clients and the debtors you are calling may be having credit problems because of the … Continue reading

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Posted in Business Credit, Collections for Creditors, Credit Crisis, Credit Crunch, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Improve Your Credit, Uncategorized | Tagged , , , , , , , | Leave a comment

Collecting money in a bad economy

BusinessWeek knows it is harder now, particularly for small companies with limited resources to collect from their past due customers during this troubled economy. They interviewed me for a story on this topic a while ago and that article was so popular they … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Crisis, Credit Crunch, Credit Policy Questions, Customer Service, Debt Collection in the News, FAQ's | Tagged , , , , , , , | Leave a comment

Consumer Financial Protection Bureau field guidelines for debt collectors

The Consumer Financial Protection Bureau published a rule that allows them to supervise any larger consumer debt collectors at a federal level.  I thought their field guide that the CFPB examiners will use to determine this might be helpful to … Continue reading

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Posted in Complaints, Compliance, Credit Crisis, Credit Crunch, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Honesty & Integrity, Laws, Legislation, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment

Top 5 Tips to Set up Effective Payment Plans

In our new economy it is a mistake to demand payment in full and not offer the option of paying on account.  When people are out of work, losing their homes and losing unemployment benefits, they cannot realistically pay you … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Credit Crisis, Credit Crunch, Credit Policy Questions, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Payment Plans, Telephone Collection Tactics | Tagged , , , , , | Leave a comment

Dunn to present business series at Plymouth State University

Michelle Dunn, New Hampshire based, award winning author, speaker, self-syndicated columnist, and entrepreneur is partnering with the Frost School of Continuing and Professional Development at Plymouth State University to bring a three part business series on collections. The courses offered … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Credit Crunch, Credit Policy Questions, Debt Collection in the News, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, New Technology, Online Collection Techniques, Training | Tagged , , , , , , , , , , | Leave a comment

3 things you must do immediately when a customer is overdue

It happens to all of us.  We know our customers, and they would never stiff us.  Until….it happens to you.  A customer that has always paid on time is paying slower than in the past and is becoming increasingly past … Continue reading

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Posted in Ask Michelle, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Credit Crunch, Credit Policy Questions, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , | 3 Comments