Category Archives: Customer Service

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

Finding new Clients for your Collection Agency

Kaulkin Ginsberg & Inside ARM have started a new feature on their website called “Ask the Expert“. Ask the Experts is an interactive section where readers can ask direct questions to the experts at Kaulkin Ginsberg, the leading strategic advisors … Continue reading

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Posted in Ask Michelle, Customer Service, linkedin, Marketing, Networking, New Technology, Social Networks, Starting a Collection Agency, Training | Tagged , , , , , , | Leave a comment

Crazy Collection Stories

Ah, there are so many!  I once had a debtor that I called about a bill (this was someone I had been calling for months) and her reason for not paying the bill was that she lost her glasses and … Continue reading

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Posted in Ask Michelle, Complaints, Customer Service, Debt Collection in the News, Excuses, FAQ's, Heard on the Street..., Know your Debtors, Random posts | Tagged , , , | Leave a comment

Top 3 Signs a potential customer is a Credit Risk

How can you tell if a customer might be a credit risk?  There are signs you can look for. If they shy away from filling out any paperwork, be cautious.  If someone has good credit and nothing to hide they … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Credit Crisis, Credit Crunch, Credit Policy Questions, Credit reports, Customer Service, Economic Crisis, Excuses, FAQ's | Tagged , , , , , , | Leave a comment

Getting a Handle on Credit Management

Who is “In charge” of your business credit? So many people can’t answer this question! Not a good thing! If you can’t answer this question you need to look around and decide who is going to be in charge of … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Online Collection Techniques, Online payment options, Payment Plans | Tagged , , , , | Leave a comment

Improve your A/R with 6 Easy Steps

Some things you can to do improve your cash flow and lower your A/R: Offer discounts Get 50% down Check new customers credit Sell old outdated inventory Issue invoices immediately Follow up right away with slow paying customers

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Posted in Bad Checks, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Customer Service, Economic Crisis, Recession | Tagged , , , | Leave a comment

What to look for when extending Credit

When you extend credit, you are opening yourself up for risk.  When you do offer credit, you must make some assumptions: That your customer will pay you and has every intention of paying you even after they leave your store … Continue reading

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Posted in Business Credit, Checking credit, Collection Tools, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , | Leave a comment

Top 5 Telephone Collection Tips that work!

Richelle Shaw is the country’s only female African American public utility owner.  Richelle has extensive expertise in telephone collections and was generous enough to share some tips that she has used for years to collect on public utilities that have … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Customer Service, FAQ's, Helping Debtors, Know your Debtors, Online Collection Techniques, Scripts, Telephone Collection Tactics, Text messages | Tagged , , , , | Leave a comment

Changing the negative bill collector image

SLOWLY. Slower than slow. When I started my Credit & Collections Association in 10 years ago, one of my goals was to help to change the negative reputation bill collectors have.  With more and more news stories focusing on the … Continue reading

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Posted in Being a Great Collector, collection agencies, Credit Crisis, Credit Crunch, Customer Service, Debt Collection in the News, Helping Debtors, Honesty & Integrity | Tagged , , , , , , | Leave a comment