Category Archives: Dealing with debt collectors

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

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Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

Establishing Credit for your Business

Dear Michelle, What is the most expeditious way to establish business credit without the need for a personal guarantee? Thank you! Eric Dear Eric, You should apply for credit under your business name with vendors you are currently working with … Continue reading

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Posted in Ask Michelle, Business Credit, Collections for Creditors, Credit Crisis, Credit Crunch, Customer Service, Dealing with debt collectors, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Identity Theft, Improve Your Credit, Know your Debtors | Tagged , , , , | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

What to look for when hiring a debt collector

When you are hiring bill collectors there are some traits and/or skills you will want to look for.  Being a bill collector is a hard job and special qualities are needed. Anyone you are considering hiring as a debt collector … Continue reading

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Posted in Ask Michelle, Business Credit, Collections for Creditors, Collections for Landlords, Customer Service, Dealing with debt collectors, Education, FAQ's, Helping Debtors, Honesty & Integrity, linkedin, Paying Collectors, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

Is using a collection agency a liability?

Some business owners tell me that they don’t outsource their collections to a third party bill collector because of the liability of using a collection agency.  Which lead me to this blog title, is using a collection agency a liability? … Continue reading

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Posted in Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Dealing with debt collectors, FAQ's | Tagged , , , , , , , | Leave a comment

Leaving a debt collection message on voicemail

As the CFPB makes changes to the debt collection laws that collectors must follow, what are your procedures and policies on leaving a message on an answering machine or voice mail about a debt? Do you leave a message?  If … Continue reading

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Posted in Being a Great Collector, Business Credit, Collection Calls, Dealing with debt collectors, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Laws, Legislation, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

What is your criteria when hiring credit and debt collection personnel?

How do you hire debt collectors or credit department personnel?  A Canadian-based company has created an assessment that provides an immediate report on how well the personality of a candidate will fit the needs of a professional in accounts receivable. … Continue reading

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Posted in Customer Service, Dealing with debt collectors, Economic Crisis, Education, FAQ's, Honesty & Integrity, Networking, New Technology, Paying Collectors, The Life of a Bill Collector, Training, Uncategorized | Tagged , , , , , | Leave a comment

Be careful choosing a Collection Agency in 2013

Businesses everywhere are still worried about their business cash flow, their customers and getting paid as the economy continues to suffer. Many need some guidance on how to deal with credit terms, credit risk and basic collection skills.   Award winning … Continue reading

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Posted in Ask Michelle, Books, Business Credit, Choosing a Collection Agency, collection agencies, Collections for Creditors, Collections for Landlords, Dealing with debt collectors, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , , , | Leave a comment

Medical Debt: Adding Insult to Injury

Consumers Digest recently published an article that they interviewed quite a few experts for (I was one of them) and I wanted to share the article but also point out a couple of things I found in the article. The … Continue reading

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Posted in collection agencies, Dealing with debt collectors, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Laws, Medical Collections, Paying Collectors, Payment Plans | Tagged , , , , , , , | Leave a comment

Scary Truths about being a Bill Collector

True Confessions of Debt Collectors (via Credit.com) In the aftermath of the Great Recession, the debt collection industry has seen a boom. And as more and more collection agencies have been entering the market, complaints about collectors’ abusive practices reached … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Dealing with debt collectors, Debt Collection in the News, Helping Debtors, Honesty & Integrity, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , | Leave a comment