Category Archives: Education

Always keep learning to be more succesful.

Enforcing your Credit Policy

So you finally have a credit policy written and ready to go! How can you get everyone at your company to follow the policy? This can be harder than writing the policy!  First of all, have a metting and give … Continue reading

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Posted in Business Credit, Checking credit, Credit Policy Questions, Education, FAQ's, Helping Debtors, Know your Debtors, Laws, linkedin | Tagged , , , | Leave a comment

Getting a Handle on Credit Management

Who is “In charge” of your business credit? So many people can’t answer this question! Not a good thing! If you can’t answer this question you need to look around and decide who is going to be in charge of … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Online Collection Techniques, Online payment options, Payment Plans | Tagged , , , , | Leave a comment

Adding Status & Credibility to our Industry

Writer’s Digest sent me a review of my Third edition of Starting a Collection Agency, how to make money collecting money and I wanted to share it with you. “If one ever had any idea about starting a collection agency, … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Books, Compliance, Education, Fair Debt Collection Practices Act, Professional Associations, Starting a Collection Agency | Tagged , , , | Leave a comment

Top 5 Tips for Starting a Collection Agency

One of the newer members of my Credit & Collections Association asked the group for tips or help with starting a new collection agency.  John Fahrlender from Greenberg,Grant & Richards and a member of my association had some great tips … Continue reading

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Posted in collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Networking, Professional Associations, Software, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

Most people think checking credit alienates customers, but the real truth is you will make more money.

Most people I talk with think that if they ask new or potential customers to fill out a credit application or sign a contract that they will lose the sale. This could nto be further from the truth. If a … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collection Tools, Collections for Creditors, Collections for Landlords, Economic Crisis, Education, Recession | Tagged , , , , | Leave a comment

How One Simple Change can Make you Money

If you have a business and have customers that owe you money, there is one thing you can change about how you run your business that will make you more money today. Every business owner knows how important it is … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Tools, Collections for Creditors, Compliance, Credit Crisis, Credit Policy Questions, Education, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , | Leave a comment

Debt Collector Scrutiny – be educated!

The Better Business Bureau in CT has had an increase in complaints against what they are calling “rogue debt collectors.” As Americans struggle to cope with rising debt loads, complaints to Better Business Bureaus about some debt collection practices increased … Continue reading

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Posted in Being a Great Collector, Complaints, Compliance, Customer Service, Debt Collection in the News, Education, Fair Debt Collection Practices Act, Training | Tagged | Leave a comment

A Credit Policy Checklist

Who will be your credit manager, collector or in charge of the credit department?    Pick one person to be in charge of all credit applications and reports. Write that name down so you can talk to that person about this … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Checking credit, Choosing a Collection Agency, collection agencies, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Training | Tagged , , , , , , , | Leave a comment

What is your credit risk?

As you write your policies you need to understand your credit risk.  Credit risk is the risk of loss due to a default on a contract, or the risk of loss due to someone not paying you as agreed.  If … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Checking credit, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Know your Debtors, Training | Tagged , , , , , , | Leave a comment