Category Archives: Fair Debt Collection Practices Act

Ask questions and make sure you are following the law!

Business to Business Collection Agency

Michelle, We are getting ready to roll out a B2B Collection agency and have some questions: Do we need any licensing if no consumer collections? Yes, if the state you are in or the states you are collecting in require … Continue reading

Share
Posted in Business Credit, collection agencies, Compliance, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Professional Associations, Social Networks, Starting a Collection Agency, Working at a Collection Agency | Tagged , , , , | Leave a comment

Adding Status & Credibility to our Industry

Writer’s Digest sent me a review of my Third edition of Starting a Collection Agency, how to make money collecting money and I wanted to share it with you. “If one ever had any idea about starting a collection agency, … Continue reading

Share
Posted in About Michelle Dunn, Being a Great Collector, Books, Compliance, Education, Fair Debt Collection Practices Act, Professional Associations, Starting a Collection Agency | Tagged , , , | Leave a comment

Top 5 Tips for Starting a Collection Agency

One of the newer members of my Credit & Collections Association asked the group for tips or help with starting a new collection agency.  John Fahrlender from Greenberg,Grant & Richards and a member of my association had some great tips … Continue reading

Share
Posted in collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Networking, Professional Associations, Software, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

Share
Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

The Importance of Verifying your Debtor

Verizon recently sent an account to collections and it turns out the debtor was a dog named Andy. This seems so unusual not because of what happened but maybe because Verizon is supposed to be a huge company, with values … Continue reading

Share
Posted in Being a Great Collector, collection agencies, Collection Calls, Complaints, Compliance, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Know your Debtors, Laws, Skip Tracing | Tagged , , , , , | Leave a comment

Debt Collector Scrutiny – be educated!

The Better Business Bureau in CT has had an increase in complaints against what they are calling “rogue debt collectors.” As Americans struggle to cope with rising debt loads, complaints to Better Business Bureaus about some debt collection practices increased … Continue reading

Share
Posted in Being a Great Collector, Complaints, Compliance, Customer Service, Debt Collection in the News, Education, Fair Debt Collection Practices Act, Training | Tagged | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

Share
Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Providing the validation notice to a debtor

As you continue to test yourself on the FDCPA, what do you send a debtor as validation of a debt? How much time do you have to provide validation and how often do you have to provide this validation?

Share
Posted in Being a Great Collector, Books, Collection Calls, Collection Letters, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics | Tagged , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

Share
Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

How well do you know the FDCPA?

How well do you know the Fair Debt Collection Practices Act? This series of blog posts will be questions to help you test yourself and your collectors on how well you know the FDCPA. Please leave your comments and answers … Continue reading

Share
Posted in Being a Great Collector, Collection Calls, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment