Category Archives: Getting Paid – Michelle Dunn – Business Finance Columni

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

Getting Paid from a company that moved!

Dear Michelle, We have a customer who we shipped (last year in September) a demo evaluation of a video security system.  After a long period (which was supposed to be just 60 days) he has not returned the demo unit. … Continue reading

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Posted in Ask Michelle, Bad Checks, Bankruptcy, Being a Great Collector, Business Credit, Credit Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , | Leave a comment

Tips from the Trenches: Get Your Clients to Pay Up

Meryl Evans at Web Worker Daily asks, “Do you worry about chasing down payments because you don’t want to get into a touchy situation with your clients? Just because the client hasn’t paid in a timely manner doesn’t mean you … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Payment Plans, Scripts, Social Networks, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

What to do when a Tenant is Behind on Rent

Today’s guest post if by Bill Gray, an expert on collecting from past due tenants. When a tenant is behind in rent, when should you call it quits? Today I reviewed over eighty tenant debt accounts and noted that the … Continue reading

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Posted in Bad Checks, Being a Great Collector, Collection Tools, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Guest Blogger! | Tagged , , , , , | Leave a comment

Biggest Credit and Collection Mistakes

The biggest mistake business owners make when extending credit is not checking credit or extending credit blindly to anyone who walks in the door. Another big mistake business owners make with credit & collections is not staying up to date … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collections for Creditors, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Networking | Tagged , , , | Leave a comment

Getting a Handle on Credit Management

Who is “In charge” of your business credit? So many people can’t answer this question! Not a good thing! If you can’t answer this question you need to look around and decide who is going to be in charge of … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Online Collection Techniques, Online payment options, Payment Plans | Tagged , , , , | Leave a comment

What to look for when extending Credit

When you extend credit, you are opening yourself up for risk.  When you do offer credit, you must make some assumptions: That your customer will pay you and has every intention of paying you even after they leave your store … Continue reading

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Posted in Business Credit, Checking credit, Collection Tools, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , | Leave a comment

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

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Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

Unusual Excuses for not paying a bill – think you’ve heard them all?

This is an oldie but a goodie. Professionals in the collection business get used to hearing excuses as to why someone can’t pay an outstanding bill or at least can’t pay according to terms. But, even seasoned and experienced collectors … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Policy Questions, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

How One Simple Change can Make you Money

If you have a business and have customers that owe you money, there is one thing you can change about how you run your business that will make you more money today. Every business owner knows how important it is … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Tools, Collections for Creditors, Compliance, Credit Crisis, Credit Policy Questions, Education, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , | Leave a comment