Category Archives: About Michelle Dunn

Adding Status & Credibility to our Industry

Writer’s Digest sent me a review of my Third edition of Starting a Collection Agency, how to make money collecting money and I wanted to share it with you. “If one ever had any idea about starting a collection agency, … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Books, Compliance, Education, Fair Debt Collection Practices Act, Professional Associations, Starting a Collection Agency | Tagged , , , | Leave a comment

Collecting Debts can save your business U.S. News & World Report

On page 113 of the issue on stands now of U.S. News & World Report is an article called “Collecting Debts can Save Your Business”, a follow up article to a couple of weeks ago.  If anyone gets this magazine, … Continue reading

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Posted in About Michelle Dunn, Accounts Receivable Outsourcing, Being a Great Collector, Books, Business Credit, Checking credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Credit Policy Questions, Customer Service, Debt Collection in the News, Recession | Tagged , , , , , | Leave a comment

Are you Starting a Collection Agency?

Starting a collection agency in our economy is a challenge, and everyone has questions.  I am on the phone every day with folks asking me how to start their own collection agency. For those of you with questions about opening … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, collection agencies, Collection Calls, Collection Letters, Collection Tools, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Honesty & Integrity, Industry Trade Publications, Laws, Legislation, Licensing, Marketing, Online Collection Techniques, Scripts, Skip Tracing, Software, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , , , , | Leave a comment

How to deal with angry customers

As many of you know, I was a bill collector for 26 years and started and ran my own third party debt collection agency for 8 years before selling it to write about debt collection (dealing with customers) full time. … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collections for Creditors, Collections for Landlords, Complaints, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment

Why does your Business need a Credit Policy?

As a credit manager, A/R clerk, and the owner of a third party collection agency, I have seen how many business owners do not have a credit policy or do anything at all to limit their credit risk with their … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Business Credit, Checking credit, Collections for Creditors, Collections for Landlords, Credit Policy Questions, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Medical Collections, Training | Tagged , , , , , | Leave a comment

Mentor Program

I want to clarify to anyone out there who has been reaching out to me about having a free mentor in my mentor program. I am getting some folks who are unhappy with the location of the mentor I have … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, collection agencies, FAQ's, Starting a Collection Agency, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Starting a Collection Agency Radio Show

I have had the opportunity to be interviewed by Matt Thomas of Starting a Biz.com, which is a resource of podcasts you can listen to for free on how to start many different businesses. He interviewed me on how to … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, collection agencies, Debt Collection in the News, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

Starting a Collection Agency Mentor program

I have recently started a program for people who are starting collection agencies and are looking for a mentor.  I have been doing this myself for years along with my starting a collection agency consulting, but have too many people … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Debt Collection in the News, Education, FAQ's, Heard on the Street..., Networking, Starting a Collection Agency | Tagged , , , | Leave a comment

Do you educate your Sales People?

I was recently asked if it is worth it to continue educating your sales people once you hire them.  In my experience, If you hire someone with limited or no sales experience you will want to send them to training … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Compliance, Customer Service, Education, FAQ's, Laws, Legislation, Marketing, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment