Category Archives: Heard on the Street…

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

Crazy Collection Stories

Ah, there are so many!  I once had a debtor that I called about a bill (this was someone I had been calling for months) and her reason for not paying the bill was that she lost her glasses and … Continue reading

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Posted in Ask Michelle, Complaints, Customer Service, Debt Collection in the News, Excuses, FAQ's, Heard on the Street..., Know your Debtors, Random posts | Tagged , , , | Leave a comment

What is your credit risk?

As you write your policies you need to understand your credit risk.  Credit risk is the risk of loss due to a default on a contract, or the risk of loss due to someone not paying you as agreed.  If … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Checking credit, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Know your Debtors, Training | Tagged , , , , , , | Leave a comment

How Forecasting can help your bottom line

One thing you can do is make sure that forecasting is something you do for your business or ask your accountant to help you with this.  Look for growth in real wages, which drives consumer spending, and which accounts for … Continue reading

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Posted in Bankruptcy, Being a Great Collector, Business Credit, Credit Crisis, Credit Policy Questions, Economic Crisis, Education, Excuses, FAQ's, Foreclosure, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Recession, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Are you Starting a Collection Agency?

Starting a collection agency in our economy is a challenge, and everyone has questions.  I am on the phone every day with folks asking me how to start their own collection agency. For those of you with questions about opening … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, collection agencies, Collection Calls, Collection Letters, Collection Tools, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Honesty & Integrity, Industry Trade Publications, Laws, Legislation, Licensing, Marketing, Online Collection Techniques, Scripts, Skip Tracing, Software, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , , , , | Leave a comment

Get your free e-books and collect more money

As promised, this week many of my e-books are free on Amazon.  Be sure to check each day to see which titles are free and download your copies.  You can read these books on a Kindle, your phone, tablet, computer … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Choosing a Collection Agency, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Starting a Collection Agency, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

Starting a Collection Agency Mentor program

I have recently started a program for people who are starting collection agencies and are looking for a mentor.  I have been doing this myself for years along with my starting a collection agency consulting, but have too many people … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Debt Collection in the News, Education, FAQ's, Heard on the Street..., Networking, Starting a Collection Agency | Tagged , , , | Leave a comment

Praise for Credit and Collections, a business perspective

I am happy to share two reviews for my new book Credit and Collections, a business perspective: “The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn … Continue reading

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Posted in Books, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Debt Collection in the News, FAQ's, Heard on the Street..., Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Virtual Book Tour | Tagged , , , , , , | Leave a comment

HBO is developing “Paper” a debt collection drama

We all knew it would happen.  They have shows on the air about picking, hoarding, repo-guys, and debt collectors fit in so well here.   HBO is developing a new series called “Paper” with Brad Pitt‘s production company Plan B. … Continue reading

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Posted in collection agencies, Debt Collection in the News, Heard on the Street..., Reposession, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment