Category Archives: Helping Debtors

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

Top 5 ways to Succeed as a Collector

It’s the first day for a new collector, you have trained them on the laws but they come to you for advice.  What would you tell them? 1.  LISTEN to the customer, listen more, talk less. You will learn much … Continue reading

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Enforcing your Credit Policy

So you finally have a credit policy written and ready to go! How can you get everyone at your company to follow the policy? This can be harder than writing the policy!  First of all, have a metting and give … Continue reading

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Posted in Business Credit, Checking credit, Credit Policy Questions, Education, FAQ's, Helping Debtors, Know your Debtors, Laws, linkedin | Tagged , , , | Leave a comment

Top 5 Telephone Collection Tips that work!

Richelle Shaw is the country’s only female African American public utility owner.  Richelle has extensive expertise in telephone collections and was generous enough to share some tips that she has used for years to collect on public utilities that have … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Customer Service, FAQ's, Helping Debtors, Know your Debtors, Online Collection Techniques, Scripts, Telephone Collection Tactics, Text messages | Tagged , , , , | Leave a comment

Changing the negative bill collector image

SLOWLY. Slower than slow. When I started my Credit & Collections Association in 10 years ago, one of my goals was to help to change the negative reputation bill collectors have.  With more and more news stories focusing on the … Continue reading

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Posted in Being a Great Collector, collection agencies, Credit Crisis, Credit Crunch, Customer Service, Debt Collection in the News, Helping Debtors, Honesty & Integrity | Tagged , , , , , , | Leave a comment

What to look for when hiring a debt collector

When you are hiring bill collectors there are some traits and/or skills you will want to look for.  Being a bill collector is a hard job and special qualities are needed. Anyone you are considering hiring as a debt collector … Continue reading

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Posted in Ask Michelle, Business Credit, Collections for Creditors, Collections for Landlords, Customer Service, Dealing with debt collectors, Education, FAQ's, Helping Debtors, Honesty & Integrity, linkedin, Paying Collectors, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

Getting paid offering payment plans and settlement options

Many business owners are now becoming much more open to the idea of offering a discount or a settlement amount to get paid, as well as setting up payment arrangements that allow the customer to pay off a past due … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collections for Creditors, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors, Payment Plans, The Life of a Bill Collector, Training | Tagged , , , , , , , , , , , , , , | Leave a comment

3 things your sales people should be doing that will help you get paid

Anyone who has worked in credit and debt collections for any time knows about the troubled relationship between sales and the credit department.  When sales people get paid a commission, they want to make the biggest sale, when they get … Continue reading

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Posted in Ask Michelle, Business Credit, Checking credit, Collections for Creditors, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors | Tagged , , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment