Category Archives: Laws

Enforcing your Credit Policy

So you finally have a credit policy written and ready to go! How can you get everyone at your company to follow the policy? This can be harder than writing the policy!  First of all, have a metting and give … Continue reading

Share
Posted in Business Credit, Checking credit, Credit Policy Questions, Education, FAQ's, Helping Debtors, Know your Debtors, Laws, linkedin | Tagged , , , | Leave a comment

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

Share
Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

The Importance of Verifying your Debtor

Verizon recently sent an account to collections and it turns out the debtor was a dog named Andy. This seems so unusual not because of what happened but maybe because Verizon is supposed to be a huge company, with values … Continue reading

Share
Posted in Being a Great Collector, collection agencies, Collection Calls, Complaints, Compliance, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Know your Debtors, Laws, Skip Tracing | Tagged , , , , , | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

Share
Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Providing the validation notice to a debtor

As you continue to test yourself on the FDCPA, what do you send a debtor as validation of a debt? How much time do you have to provide validation and how often do you have to provide this validation?

Share
Posted in Being a Great Collector, Books, Collection Calls, Collection Letters, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics | Tagged , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

Share
Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

How well do you know the FDCPA?

How well do you know the Fair Debt Collection Practices Act? This series of blog posts will be questions to help you test yourself and your collectors on how well you know the FDCPA. Please leave your comments and answers … Continue reading

Share
Posted in Being a Great Collector, Collection Calls, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

Starting a collection agency – bonding, licensing & insurance

Research bonding, licensing and insurance for your collection agency.  If you have a copy of Starting a Collection Agency you can flip to page 142 and look up each states requirements.  I have listed the states and included the contact … Continue reading

Share
Posted in Ask Michelle, Compliance, FAQ's, Laws, Legislation, Licensing, Starting a Collection Agency | Tagged , , , , , , , | Leave a comment

Consumer Financial Protection Bureau field guidelines for debt collectors

The Consumer Financial Protection Bureau published a rule that allows them to supervise any larger consumer debt collectors at a federal level.  I thought their field guide that the CFPB examiners will use to determine this might be helpful to … Continue reading

Share
Posted in Complaints, Compliance, Credit Crisis, Credit Crunch, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Honesty & Integrity, Laws, Legislation, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Leaving a debt collection message on voicemail

As the CFPB makes changes to the debt collection laws that collectors must follow, what are your procedures and policies on leaving a message on an answering machine or voice mail about a debt? Do you leave a message?  If … Continue reading

Share
Posted in Being a Great Collector, Business Credit, Collection Calls, Dealing with debt collectors, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Laws, Legislation, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment