Category Archives: linkedin

Finding new Clients for your Collection Agency

Kaulkin Ginsberg & Inside ARM have started a new feature on their website called “Ask the Expert“. Ask the Experts is an interactive section where readers can ask direct questions to the experts at Kaulkin Ginsberg, the leading strategic advisors … Continue reading

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Posted in Ask Michelle, Customer Service, linkedin, Marketing, Networking, New Technology, Social Networks, Starting a Collection Agency, Training | Tagged , , , , , , | Leave a comment

Business to Business Collection Agency

Michelle, We are getting ready to roll out a B2B Collection agency and have some questions: Do we need any licensing if no consumer collections? Yes, if the state you are in or the states you are collecting in require … Continue reading

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Posted in Business Credit, collection agencies, Compliance, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Professional Associations, Social Networks, Starting a Collection Agency, Working at a Collection Agency | Tagged , , , , | Leave a comment

Enforcing your Credit Policy

So you finally have a credit policy written and ready to go! How can you get everyone at your company to follow the policy? This can be harder than writing the policy!  First of all, have a metting and give … Continue reading

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Posted in Business Credit, Checking credit, Credit Policy Questions, Education, FAQ's, Helping Debtors, Know your Debtors, Laws, linkedin | Tagged , , , | Leave a comment

Top 5 Tips for Starting a Collection Agency

One of the newer members of my Credit & Collections Association asked the group for tips or help with starting a new collection agency.  John Fahrlender from Greenberg,Grant & Richards and a member of my association had some great tips … Continue reading

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Posted in collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Networking, Professional Associations, Software, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

What to look for when hiring a debt collector

When you are hiring bill collectors there are some traits and/or skills you will want to look for.  Being a bill collector is a hard job and special qualities are needed. Anyone you are considering hiring as a debt collector … Continue reading

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Posted in Ask Michelle, Business Credit, Collections for Creditors, Collections for Landlords, Customer Service, Dealing with debt collectors, Education, FAQ's, Helping Debtors, Honesty & Integrity, linkedin, Paying Collectors, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

Starting a collection agency – Networking

Now that you have your collection agency name, your are registered with the state, you have your accounts, marketing materials and are ready for clients – part of your marketing plan should include some networking, online and offline. Network with … Continue reading

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Posted in Ask Michelle, FAQ's, linkedin, Marketing, Networking, Professional Associations, Social Networks, Starting a Collection Agency, The Life of a Bill Collector | Tagged , , , , , , , , | Leave a comment

Using Social Media to Collect Debt?

If any of you are members of Costco, you may have seen Paul and Sarah Edwards column in the Costco newsletter titled “Using Social Media to collect debt“. This article is an excerpt from my book “Getting Paid using social … Continue reading

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Posted in Collection Tools, Debt Collection in the News, Heard on the Street..., linkedin, Online Collection Techniques, Skip Tracing, Social Networks | Tagged , , | 2 Comments

Getting Paid Using Social Media – Now Available!

Award winning author and columnist, Michelle Dunn has just released a timely book based on a class she teaches called Getting Paid Using Social Media, using social media in collections. Social Media has taken over the internet – 95% of … Continue reading

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Posted in Being a Great Collector, Books, Collection Tools, Debt Collection in the News, FAQ's, linkedin, Online Collection Techniques, Online payment options, Social Networks, Training | Tagged , , , , | Leave a comment

How many people use Social Networks?

Over 500 million people have a Facebook Account. 50% log on at least once a day. More than 20 million people join Facebook each day. More than 5 Billion pieces of information are shared and uploaded weekly. The amount of … Continue reading

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Posted in FAQ's, Heard on the Street..., linkedin, Online Collection Techniques, Random posts, Social Networks | Tagged , , | Leave a comment

How technology changed business for collectors & the challenges they face

In my experience, technology continues to change the debt collection industry by solving problems, enhancing debt collection processes and automating functions.  Most technology strives to make processes more cost effective and efficient, the internet and online technology has forced collectors … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Collection Tools, linkedin, Online Collection Techniques, Social Networks, Text messages | Tagged , , | Leave a comment