Category Archives: Online Collection Techniques

Top 5 Don’ts for Online Debt Collections

Emailing debtors about a debt Instant messaging a debtor about a debt Initiating more payments on a bank account when additional transactions have not been authorized. Sending debt collection emails, faxes or text messages Don’t send a “friend request” to … Continue reading

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Posted in Being a Great Collector, Compliance, Online Collection Techniques, Social Networks | Tagged , , , , , , , , | Leave a comment

Top 9 things you should NEVER do when using social networking sites to help you collect from a past due customer

Never converse with a debtor using social media sites, utilizing the email feature or comment feature. Do not email a debtor about a debt if you think a third party can ever see that email. Do not instant message a … Continue reading

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Posted in Collection Tools, Compliance, Online Collection Techniques, Social Networks, The Life of a Bill Collector | Tagged , , , , , , , , , | Leave a comment

Getting a Handle on Credit Management

Who is “In charge” of your business credit? So many people can’t answer this question! Not a good thing! If you can’t answer this question you need to look around and decide who is going to be in charge of … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collections for Creditors, Credit Policy Questions, Credit reports, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Online Collection Techniques, Online payment options, Payment Plans | Tagged , , , , | Leave a comment

Top 5 Telephone Collection Tips that work!

Richelle Shaw is the country’s only female African American public utility owner.  Richelle has extensive expertise in telephone collections and was generous enough to share some tips that she has used for years to collect on public utilities that have … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Customer Service, FAQ's, Helping Debtors, Know your Debtors, Online Collection Techniques, Scripts, Telephone Collection Tactics, Text messages | Tagged , , , , | Leave a comment

Debt Collection letters & forms

I am happy to share that my book of “Debt Collection letters & forms” is now available in paperback.  The e-book will be coming soon.  I also want to let you know that I have recently updated “Telephone collection call … Continue reading

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Posted in Ask Michelle, Bad Checks, Books, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, New Technology, Online Collection Techniques, Telephone Collection Tactics, Text messages, The Life of a Bill Collector | Tagged , , , , , , , , , , , , , , | Leave a comment

Skip Tracing resources

Anyone who owns a collection agency knows you use many resources to skip trace debtors.  I wanted to share a list of some skip tracing websites recommended by the Skip Tracing Advisor, Ron Brown. AnyWho AT&T Directory Assistance SuperPages Switchboard … Continue reading

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Posted in Ask Michelle, Being a Great Collector, collection agencies, FAQ's, Know your Debtors, New Technology, Online Collection Techniques, Skip Tracing, The Life of a Bill Collector, Training | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Are you Starting a Collection Agency?

Starting a collection agency in our economy is a challenge, and everyone has questions.  I am on the phone every day with folks asking me how to start their own collection agency. For those of you with questions about opening … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, collection agencies, Collection Calls, Collection Letters, Collection Tools, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Honesty & Integrity, Industry Trade Publications, Laws, Legislation, Licensing, Marketing, Online Collection Techniques, Scripts, Skip Tracing, Software, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , , , , | Leave a comment

Understanding the Fair Debt Collection Practices Act and CFPB regulations

Understanding the Fair Debt Collection Practices Act My new power point presentation to go along with my webinars and book with the same name.  Stay up to date on how to follow the FDCPA as an outdated act and how … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Complaints, Compliance, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Legislation, New Technology, Online Collection Techniques, Purchasing Debt, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Credit and Debt Collections Book Sale

Good morning everyone and happy spring! I am very happy to be able to offer you The Ultimate Credit & Collections Handbook, the check IS in the mail and The Guide to Getting Paid for $15 and $6.00 shipping through the USPS … Continue reading

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Posted in Ask Michelle, Auto Collections, Bad Checks, Being a Great Collector, Books, Business Credit, Checking credit, collection agencies, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Credit Reporting, Credit reports, Customer Service, Education, Email Collections, Excuses, Fair Debt Collection Practices Act, FAQ's, Industry Trade Publications, Know your Debtors, Laws, Legislation, Medical Collections, Online Collection Techniques, Payment Plans, Telephone Collection Tactics, The Life of a Bill Collector, Training, Uncategorized | Tagged , , , , , , | Leave a comment

Do you have customers that owe you money?

FREE book Week! Starts tomorrow – March 11 through March 16th get 5 different collection books absolutely FREE!  You need these books if you answer YES to any of these questions: Do you have customers that owe you money and … Continue reading

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Posted in Being a Great Collector, Books, Choosing a Collection Agency, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Medical Collections, Online Collection Techniques, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment