Category Archives: Recession

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

Improve your A/R with 6 Easy Steps

Some things you can to do improve your cash flow and lower your A/R: Offer discounts Get 50% down Check new customers credit Sell old outdated inventory Issue invoices immediately Follow up right away with slow paying customers

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Posted in Bad Checks, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Customer Service, Economic Crisis, Recession | Tagged , , , | Leave a comment

5 Questions to ask your Customers…Before its too late!

Please fill out and sign the enclosed credit application, we are updating our files and credit limits. Are you (and/or your spouse) working or have an income? Do you own your own home? Can I have a bank reference? Do … Continue reading

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Posted in Business Credit, Checking credit, Credit Crisis, Economic Crisis, Recession | Tagged , , , , , | Leave a comment

What to do when your Customer’s Don’t Pay

“Persistence is key,” said Michelle Dunn, an expert on collections and the author of the Ultimate Credit and Collections Handbook. “I would put a deadline on when you want to get paid.” Learn more about the best practices and increase … Continue reading

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Posted in Being a Great Collector, Collection Tools, Collections for Creditors, Credit Crisis, Credit Policy Questions, Economic Crisis, FAQ's, Recession | Tagged , , , , , , | Leave a comment

Tips for when accounts get Past Due

Jeff DiMatteo from the Worcester Business Journal shares some very helpful tips for anyone struggling to get paid from customers during this economic crisis.  He gives 4 tips that business owners can use to get their money from customers that … Continue reading

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Posted in Collections for Creditors, Credit Crisis, Credit Policy Questions, Economic Crisis, Recession | Tagged , , , , , | Leave a comment

Increase your Cash Flow Today

Some things you can do to keep track of and increase your cash flow as well as improve your accounts receivables might include: Offer discounts Get 50% down Check new customers credit Sell old outdated inventory Issue invoices immediately Follow … Continue reading

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Posted in Being a Great Collector, Business Credit, Credit Crisis, Economic Crisis, Recession | Tagged , , , , , | Leave a comment

Managing Cash Flow

I recently recorded a webinar for BusinessWeek called Managing Cash Flow that is about handling cash flow with two other people, Tom Taulli and Tim Berry, both very knowledgeable on this topic. I am quite excited and think it is … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Checking credit, Collections for Creditors, Credit Crisis, Credit Policy Questions, Economic Crisis, FAQ's, Recession | Tagged , , , | Leave a comment

Most people think checking credit alienates customers, but the real truth is you will make more money.

Most people I talk with think that if they ask new or potential customers to fill out a credit application or sign a contract that they will lose the sale. This could nto be further from the truth. If a … Continue reading

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Posted in Being a Great Collector, Business Credit, Checking credit, Collection Tools, Collections for Creditors, Collections for Landlords, Economic Crisis, Education, Recession | Tagged , , , , | Leave a comment

Collecting Debts can save your business U.S. News & World Report

On page 113 of the issue on stands now of U.S. News & World Report is an article called “Collecting Debts can Save Your Business”, a follow up article to a couple of weeks ago.  If anyone gets this magazine, … Continue reading

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Posted in About Michelle Dunn, Accounts Receivable Outsourcing, Being a Great Collector, Books, Business Credit, Checking credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Credit Policy Questions, Customer Service, Debt Collection in the News, Recession | Tagged , , , , , | Leave a comment