Category Archives: Scripts

Tips from the Trenches: Get Your Clients to Pay Up

Meryl Evans at Web Worker Daily asks, “Do you worry about chasing down payments because you don’t want to get into a touchy situation with your clients? Just because the client hasn’t paid in a timely manner doesn’t mean you … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Payment Plans, Scripts, Social Networks, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

Top 7 Debt Collection Tips

Delinquent accounts have always been a part of every business, and now it is an even bigger part of every business and the older the debt becomes, the harder it is to collect. Begin collection efforts immediately once an account … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Policy Questions, Scripts, Skip Tracing, Social Networks, Training | Tagged , , , , , | Leave a comment

Top 5 Telephone Collection Tips that work!

Richelle Shaw is the country’s only female African American public utility owner.  Richelle has extensive expertise in telephone collections and was generous enough to share some tips that she has used for years to collect on public utilities that have … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Customer Service, FAQ's, Helping Debtors, Know your Debtors, Online Collection Techniques, Scripts, Telephone Collection Tactics, Text messages | Tagged , , , , | Leave a comment

Unusual Excuses for not paying a bill – think you’ve heard them all?

This is an oldie but a goodie. Professionals in the collection business get used to hearing excuses as to why someone can’t pay an outstanding bill or at least can’t pay according to terms. But, even seasoned and experienced collectors … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Policy Questions, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

The Perfect Collection Call

I recently had someone ask me how to make the perfect debt collection call.   That was a new one for me, and made me wonder if there is a perfect collection call. I didn’t have a perfect answer for … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, Telephone Collection Tactics, Training | Tagged , , , , , , , , | Leave a comment

Providing the validation notice to a debtor

As you continue to test yourself on the FDCPA, what do you send a debtor as validation of a debt? How much time do you have to provide validation and how often do you have to provide this validation?

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Posted in Being a Great Collector, Books, Collection Calls, Collection Letters, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics | Tagged , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

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Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

Leaving a debt collection message on voicemail

As the CFPB makes changes to the debt collection laws that collectors must follow, what are your procedures and policies on leaving a message on an answering machine or voice mail about a debt? Do you leave a message?  If … Continue reading

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Posted in Being a Great Collector, Business Credit, Collection Calls, Dealing with debt collectors, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Laws, Legislation, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Are you Starting a Collection Agency?

Starting a collection agency in our economy is a challenge, and everyone has questions.  I am on the phone every day with folks asking me how to start their own collection agency. For those of you with questions about opening … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, collection agencies, Collection Calls, Collection Letters, Collection Tools, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Honesty & Integrity, Industry Trade Publications, Laws, Legislation, Licensing, Marketing, Online Collection Techniques, Scripts, Skip Tracing, Software, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment