Category Archives: Social Networks

Tips from the Trenches: Get Your Clients to Pay Up

Meryl Evans at Web Worker Daily asks, “Do you worry about chasing down payments because you don’t want to get into a touchy situation with your clients? Just because the client hasn’t paid in a timely manner doesn’t mean you … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Payment Plans, Scripts, Social Networks, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

Finding new Clients for your Collection Agency

Kaulkin Ginsberg & Inside ARM have started a new feature on their website called “Ask the Expert“. Ask the Experts is an interactive section where readers can ask direct questions to the experts at Kaulkin Ginsberg, the leading strategic advisors … Continue reading

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Posted in Ask Michelle, Customer Service, linkedin, Marketing, Networking, New Technology, Social Networks, Starting a Collection Agency, Training | Tagged , , , , , , | Leave a comment

Top 5 Don’ts for Online Debt Collections

Emailing debtors about a debt Instant messaging a debtor about a debt Initiating more payments on a bank account when additional transactions have not been authorized. Sending debt collection emails, faxes or text messages Don’t send a “friend request” to … Continue reading

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Posted in Being a Great Collector, Compliance, Online Collection Techniques, Social Networks | Tagged , , , , , , , , | Leave a comment

Top 9 things you should NEVER do when using social networking sites to help you collect from a past due customer

Never converse with a debtor using social media sites, utilizing the email feature or comment feature. Do not email a debtor about a debt if you think a third party can ever see that email. Do not instant message a … Continue reading

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Posted in Collection Tools, Compliance, Online Collection Techniques, Social Networks, The Life of a Bill Collector | Tagged , , , , , , , , , | Leave a comment

Business to Business Collection Agency

Michelle, We are getting ready to roll out a B2B Collection agency and have some questions: Do we need any licensing if no consumer collections? Yes, if the state you are in or the states you are collecting in require … Continue reading

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Posted in Business Credit, collection agencies, Compliance, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Professional Associations, Social Networks, Starting a Collection Agency, Working at a Collection Agency | Tagged , , , , | Leave a comment

Top 7 Debt Collection Tips

Delinquent accounts have always been a part of every business, and now it is an even bigger part of every business and the older the debt becomes, the harder it is to collect. Begin collection efforts immediately once an account … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Policy Questions, Scripts, Skip Tracing, Social Networks, Training | Tagged , , , , , | Leave a comment

Starting a collection agency – Skip tracing

Now that you have been working on your marketing plan and gaining new clients, you may receive some accounts that need to be skip traced.  Research skip tracing options and training online, ask questions in the discussion groups and get … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Customer Service, FAQ's, Skip Tracing, Social Networks, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , , , | Leave a comment

Starting a collection agency – Networking

Now that you have your collection agency name, your are registered with the state, you have your accounts, marketing materials and are ready for clients – part of your marketing plan should include some networking, online and offline. Network with … Continue reading

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Posted in Ask Michelle, FAQ's, linkedin, Marketing, Networking, Professional Associations, Social Networks, Starting a Collection Agency, The Life of a Bill Collector | Tagged , , , , , , , , | Leave a comment

Starting a collection agency research

I have been doing so much consulting with folks who are starting their own collection agencies that I wanted to start sharing some of the questions and topics we talk about here on my blog.  I figure if one person … Continue reading

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Posted in Accounts Receivable Outsourcing, Ask Michelle, Books, collection agencies, Credit Reporting, Education, FAQ's, Industry Trade Publications, Social Networks, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , | Leave a comment

Top 10 Social Media Collections Tips

Use private or provided email addresses when contacting your customers that want to be contacted by email and keep a record of every correspondence. Never converse with a debtor using social media sites, utilizing the email feature or comment feature. … Continue reading

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Posted in FAQ's, Online Collection Techniques, Social Networks | Tagged , , , , , | 4 Comments