Category Archives: Text messages

Top 5 Telephone Collection Tips that work!

Richelle Shaw is the country’s only female African American public utility owner.  Richelle has extensive expertise in telephone collections and was generous enough to share some tips that she has used for years to collect on public utilities that have … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Customer Service, FAQ's, Helping Debtors, Know your Debtors, Online Collection Techniques, Scripts, Telephone Collection Tactics, Text messages | Tagged , , , , | Leave a comment

Debt Collection letters & forms

I am happy to share that my book of “Debt Collection letters & forms” is now available in paperback.  The e-book will be coming soon.  I also want to let you know that I have recently updated “Telephone collection call … Continue reading

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Posted in Ask Michelle, Bad Checks, Books, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, New Technology, Online Collection Techniques, Telephone Collection Tactics, Text messages, The Life of a Bill Collector | Tagged , , , , , , , , , , , , , , | Leave a comment

Award winning Author Michelle Dunn invited to the Federal Trade Commission’s workshop: Debt Collection 2.0: Protecting Consumers as Technologies Change

Award winning author and columnist, Michelle Dunn has been officially invited by the United Stated Federal Trade Commission in Washington D.C. to participate as a panelist in the Federal Trade Commission’s upcoming workshop, Debt Collection 2.0:  Protecting Consumers as Technologies … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Books, Debt Collection in the News, Education, Email Collections, Fair Debt Collection Practices Act, Heard on the Street..., Laws, Legislation, New Technology, Online Collection Techniques, Online payment options, Social Networks, Text messages, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

How technology changed business for collectors & the challenges they face

In my experience, technology continues to change the debt collection industry by solving problems, enhancing debt collection processes and automating functions.  Most technology strives to make processes more cost effective and efficient, the internet and online technology has forced collectors … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Collection Tools, linkedin, Online Collection Techniques, Social Networks, Text messages | Tagged , , | Leave a comment

Four new titles to help you during a recession

According to Dunn her books can be used in specific steps to help businesses limit credit risk, collect from past due customers and deal with bad debt and now because of the financial crisis Dunn has added 4 new titles … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Being a Great Collector, Books, Collection Tools, Credit Crisis, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Online Collection Techniques, Recession, Text messages, Training | Leave a comment

How the FTC feels about Online Debt Collections

The FDCPA does not cover online technology in reference to debt collection.  We are hopeful that as the FDCPA is updated and changes are made that online collection techniques and technology will be specifically addressed. I would like to bring … Continue reading

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Posted in Compliance, Fair Debt Collection Practices Act, Laws, Legislation, Online Collection Techniques, Online payment options, Social Networks, Text messages | Leave a comment

Text messaging about a past due bill?

According to CTIA, the wireless industry’s trade association, 2.5 billion text messages are sent each day in the United States. The FDCPA prohibits causing charges or fees to be made to any person for communications by concealment of the true … Continue reading

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Posted in Ask Michelle, Collection Calls, Fair Debt Collection Practices Act, Heard on the Street..., Online Collection Techniques, Telephone Collection Tactics, Text messages | Leave a comment