Category Archives: The Life of a Bill Collector

Tips from the Trenches: Get Your Clients to Pay Up

Meryl Evans at Web Worker Daily asks, “Do you worry about chasing down payments because you don’t want to get into a touchy situation with your clients? Just because the client hasn’t paid in a timely manner doesn’t mean you … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Credit Crisis, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Payment Plans, Scripts, Social Networks, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

Top 9 things you should NEVER do when using social networking sites to help you collect from a past due customer

Never converse with a debtor using social media sites, utilizing the email feature or comment feature. Do not email a debtor about a debt if you think a third party can ever see that email. Do not instant message a … Continue reading

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Posted in Collection Tools, Compliance, Online Collection Techniques, Social Networks, The Life of a Bill Collector | Tagged , , , , , , , , , | Leave a comment

Top 5 Tips for Starting a Collection Agency

One of the newer members of my Credit & Collections Association asked the group for tips or help with starting a new collection agency.  John Fahrlender from Greenberg,Grant & Richards and a member of my association had some great tips … Continue reading

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Posted in collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Networking, Professional Associations, Software, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

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Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

Starting a Collection Agency?

I wanted to remind anyone looking for more information on starting a collection agency that I have a podcast titled Starting a Collection Agency.  It can be very helpful to you if you are just starting out and have questions, … Continue reading

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Posted in Debt Collection in the News, FAQ's, Networking, New Technology, Paying Collectors, Professional Associations, Purchasing Debt, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , | Leave a comment

Unusual Excuses for not paying a bill – think you’ve heard them all?

This is an oldie but a goodie. Professionals in the collection business get used to hearing excuses as to why someone can’t pay an outstanding bill or at least can’t pay according to terms. But, even seasoned and experienced collectors … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Policy Questions, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

Software for debt buyers

I recently had a reader write to me asking about collection software specific to agencies or attorneys that purchase debt rather than work on commission.  If you have a collection agency that only collects on debt you buy, you might … Continue reading

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Posted in Being a Great Collector, Collection Tools, FAQ's, Purchasing Debt, Software, The Life of a Bill Collector | Tagged , , , , | Leave a comment

How Forecasting can help your bottom line

One thing you can do is make sure that forecasting is something you do for your business or ask your accountant to help you with this.  Look for growth in real wages, which drives consumer spending, and which accounts for … Continue reading

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Posted in Bankruptcy, Being a Great Collector, Business Credit, Credit Crisis, Credit Policy Questions, Economic Crisis, Education, Excuses, FAQ's, Foreclosure, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Recession, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Immediately improve your collections

You can immediately improve your collections if you follow these 4 steps right away with the accounts that have the largest past due balances. You called John Smith this morning for the 18th time and left another message.  You found out … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Collection Letters, Collection Tools, FAQ's, The Life of a Bill Collector | Tagged , , , , , , , , | Leave a comment