Monthly Archives: March 2009

Can I start an "In-House" Collection Agency?

Dear Michelle, I work for a home health agency and we have a current collection agency in addition to our in-house collection staff.  We are interested in opening our own agency just for our collections and want to also report … Continue reading

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Posted in FAQ's | Leave a comment

Who should start a Collection Agency?

Dear Michelle, I am thinking about starting a collection agency, I want to know if a person who is interested in pursuing a career in this field would need any special attributes to be successful? Thanks, Robin. Dear Robin, Being … Continue reading

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Posted in Ask Michelle, FAQ's, Starting a Collection Agency | Leave a comment

How can I get my Agency Website to come up First in the Search Engines?

Question: I am looking into starting my own collection agency but need help getting clients. I have tried dropping off flyers with business cards at medical professional offices and faxing flyers but no one calls me back. I see that … Continue reading

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Posted in FAQ's, Marketing, Starting a Collection Agency, Website Promotion | Leave a comment

Friend or Foe?

Todays’ post is by my guest Krista T Walsh, CFCP, President of KC Collect! and long time member of my Credit & Collections Association: It is often hard for the small business owner to play the role of the friendly … Continue reading

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Posted in About Credit & Collections Association, Business Credit, Credit Crisis, Credit Crunch, Credit Policy Questions | Leave a comment

Public Debts, Hired Guns

BusinessWeek has a great article in this weeks magazine (March 23&30, 2009) called Public Debts, Hired Guns about how strapped cities and states are retaining private debt collectors- but finding it is not cost effective. According to the article in … Continue reading

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Posted in Debt Collection in the News, Economic Crisis, Fair Debt Collection Practices Act, The Life of a Bill Collector | Leave a comment

Why is the business Owner that got Stiffed the "Bad Guy"?

You hear it all the time, bill collectors are harrassing customers that don’t pay. You see it all the time, websites and news programs that help people use the law to “sneak out” of paying a bill they legitimately owe. … Continue reading

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Posted in Dealing with debt collectors, Debt Collection in the News, FAQ's, Heard on the Street..., Honesty & Integrity, The Life of a Bill Collector | Leave a comment

How to add some Class to your Collections

Some may perceive the collection business as a grueling and undesirable profession, but it all depends what you make of it.  Being professional, courteous and having a little compassion greatly improves your chances of reducing some potentially volatile situations encountered … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Letters, Helping Debtors, Honesty & Integrity | 1 Comment

Putting Collection Techniques to Work

How do your collection techniques measure up? Are you happy with your return or do you think you can do better? Build incentives Be persistent and optimistic Make it easy Have compassion and give advice Your job is to offer … Continue reading

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Posted in Being a Great Collector, Telephone Collection Tactics | 1 Comment

Why can't we be friends?

Never lend friends money. Small business owners often avoid trying to collect money from customers that used their services and didn’t pay them because they have had a good relationship with the customer, and they don’t want to rock the … Continue reading

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Posted in Being a Great Collector, Collections for Creditors, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Leave a comment

Get What's Coming to You

You did the work, now you want to get paid. As you should! Have a solid credit policy in place. It seems obvious but many small business owners don’t want to hassle with having an official policy and sticking to … Continue reading

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Posted in Business Credit, Checking credit, Collections for Creditors, Credit Policy Questions | Leave a comment