Monthly Archives: September 2009

Using call centers or collectors in other countries – is it worth it?

I have had some folks that are interested in starting collection agencies asking me my thoughts about opening a call center in another country to do collections in the US. I have never done this and so turned to my … Continue reading

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Posted in Collection Calls, FAQ's, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , | Leave a comment

How Universal Health care impacts medical debt collections

Years ago doctors became doctors, not because they saw it as a way to make money or as a business, but as a way to help people. People didn’t have health insurance, if they went to the doctor, they paid … Continue reading

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Posted in FAQ's, Medical Collections | 2 Comments

Top reason Businesses Fail is due to Credit & Debt issues

Christine Janklow listed the top 5 reasons businesses fail in “Why businesses fail, recognizing signs of failure – and strategies for avoiding it” and number 5 on the list is Credit/debt issues. Now that lending is tighter , credit cards … Continue reading

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Posted in Business Credit, Credit Crisis | Tagged , , | Leave a comment

Bad Debt? Get a Tax Break

Could there be anything good about bad debt? In my opinion there isn’t really much that is good about bad debt,  but if you do have bad debt that is directly related to the operating of your business you can … Continue reading

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Posted in Business Credit, Collections for Creditors, Education, FAQ's, Random posts | Tagged , | Leave a comment

How Universal Health care impacts medical debt collections

If you are a collector in the medical field, either first or third party, do you know how the new Universal Health care may impact or affect your collections efforts? What steps are you taking to prepare? Some points that … Continue reading

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Posted in Heard on the Street..., Legislation, Medical Collections | Leave a comment

Dealing with uncollectible accounts

Mike Ginsberg, President & CEO at Kaulkin Ginsberg made some very good points this week in the September issue of Kaulkin Ginsberg Insight. Mike states that as the fallout from the recession persists,  so does the general industry trend they’ve … Continue reading

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Posted in Credit Crisis, Economic Crisis, Heard on the Street..., Recession | Leave a comment

U.S. Consumer Credit Falls by a Record $21.6 Billion

Bloomberg.com is reporting that U.S. consumer credit has plunged more than five times as much as forecast in July as banks restricted lending terms and job losses made Americans reluctant to borrow. Credit is something that used to be a … Continue reading

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Posted in Credit Crisis, Economic Crisis, Recession | Leave a comment

Green Debt Collectors

I am just getting into the business and do not want to get in  trouble.  Can you please tell me the proper way to leave a message on a answering  machine for a collection agency. I usually leave my name … Continue reading

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Posted in Ask Michelle, Compliance, Education, Fair Debt Collection Practices Act | Tagged | Leave a comment

Perils of automated Dunning letters

Some agencies use automated debt collection letters systems to help streamline their collection efforts.  I know I did, I had so many letters going out each day that I had to use an automated system.  I would have all the … Continue reading

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Posted in Collection Letters, Complaints, Debt Collection in the News | Leave a comment

Top 10 List of Consumer Complaints: Debt Collection is #1

My friend Gina McHanughton (Harris) shared a great post on Linkedin about the National Association of Attorneys General (NAAG) Top 10 List of Consumer Complaints with Debt Collection topping the list. Debt Collection Auto Sales Home Repair/Construction Credit Cards Internet … Continue reading

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Posted in About Credit & Collections Association, Complaints, Compliance, Debt Collection in the News, Economic Crisis | Leave a comment