Monthly Archives: May 2010

Bill collection insider reveals the 3 hidden secrets your customers pray you’ll never find out about

Bill collectors are seen as bottom feeders in the business world but as we know, every entrepreneur and business owner also wears the hat of a bill collector.  Limiting credit risk is crucial to your business and the only way … Continue reading

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Posted in Business Credit, Credit Policy Questions, Excuses, Getting Paid - Michelle Dunn - Business Finance Columni, Recession | Tagged , , , | Leave a comment

3 things you must do immediately when a customer is overdue

It happens to all of us.  We know our customers, and they would never stiff us.  Until….it happens to you.  A customer that has always paid on time is paying slower than in the past and is becoming increasingly past … Continue reading

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Posted in Ask Michelle, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Credit Crunch, Credit Policy Questions, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , | 3 Comments

How Debt & Credit Affects small business owners

Every business owner should know the answers to these questions or know how to find out: How does debt and credit affect small business owners? What is a credit policy? What makes a successful credit policy? What is credit risk? … Continue reading

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Posted in Being a Great Collector, Books, Checking credit, Collections for Creditors, Credit Policy Questions, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , | Leave a comment

Licensing & Debt Collection Software

Hello Michelle, I am a seasoned collector and have worked for some of the top companies out there. I have small children at home and need to adjust my job so the hours fit my lifestyle.  Would I need any … Continue reading

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Posted in Ask Michelle, FAQ's, Licensing, Software, Starting a Collection Agency | Tagged , , , | 2 Comments

Choosing Debt Collection Software

If you have been researching debt collection software, you know that major software creators and vendors have been introducing products that can improve productivity, streamline actions and offering predictive tools. Some things to look for when researching software for your … Continue reading

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Posted in Ask Michelle, Collection Tools, FAQ's, Online Collection Techniques, Software, Starting a Collection Agency | Tagged , , | 1 Comment

What do Collection Agencies Do?

Collection agencies assist businesses and sometimes consumers in collecting money owed to them by their customers, tenants, or clients.  All while encouraging a continuing relationship, though this does not happen often. This usually entails mail and telephone correspondence as the … Continue reading

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Posted in Ask Michelle, FAQ's, Starting a Collection Agency, Working at a Collection Agency, Working from Home | Tagged , , , , | Leave a comment

Why "Mom's" have the upper hand in Debt Collection – Part 7

Being a woman that is a bill collector is especially frustrating when a male debtor decides to give you a hard time.  My experience has been that they will laugh at you, call you names such as honey, sweetie, dear … Continue reading

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Why "Mom's" have the upper hand in Debt Collection – Part 6

Being a parent we have to suddenly carry a huge bag around with everything but the kitchen sink.  Long gone are the days of a cute, stylish, small purse.  Along comes the big bag with a change of clothes, bottles, … Continue reading

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Why "Mom's" have the upper hand in Debt Collection – Part 5

You want to be in charge of a collection call at all times.   As a mom you don’t let your child talk back to you or be disrespectful, and you shouldn’t let a debtor either.  Once you ask a debtor … Continue reading

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Why "Mom's" have the upper hand in Debt Collection – Part 4

Not every debtor is in a bad situation and just can’t pay.  There will always be the debtors who are always past due, who are repeat customers.  Once you have figured out who they are by keeping your detailed organized … Continue reading

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Posted in Being a Great Collector, FAQ's | Tagged , , , | Leave a comment