Monthly Archives: December 2010

Collections in 2011

As we leave 2010 behind us and move forward into 2011, what are you looking forward to? I am looking forward to seeing more education offered to new collectors and updating that education more often.  I see that as more … Continue reading

Posted in About Credit & Collections Association, About Michelle Dunn, Random posts, The Life of a Bill Collector, Training | Tagged , , , | Leave a comment

Debt Collection vs. Customer Service

I have always thought of debt collection as a part of customer service, though maybe a part that is forced upon you by a customer who doesn’t pay as agreed.  Still, when I have made debt collection calls I use … Continue reading

Posted in Being a Great Collector, Collection Tools, Customer Service, The Life of a Bill Collector | 3 Comments