Monthly Archives: June 2011

Take Control of Cash Flow

I wanted to share that Businessweek published my Top 5 tips to take  control of your cash flow on their site.  Please take a moment to  check it out and please tweet or share this if you find it useful!

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Posted in Being a Great Collector, Business Credit, Collections for Creditors, Credit Policy Questions, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street... | Tagged , , , , , | 1 Comment

Contacting debtors on social media sites

When you use a social networking site to locate a debtor, to then try to collect from them by phone, or mail, there normally won’t be a problem.  The problems arise when someone contacts a debtor through one of these … Continue reading

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Posted in Compliance, Online Collection Techniques, Social Networks | Tagged , , , , | Leave a comment

How social media can help or hurt a collector

Social media can help and hurt a collector in contacting debtors.  In my opinion, until the laws are changed a collector, third or first party, should NOT contact a debtor through social media email, chat or comments.  This could be … Continue reading

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Posted in FAQ's, Heard on the Street..., Online Collection Techniques, Social Networks | Tagged , , | Leave a comment

How "Starting a Collection Agency" is helping collectors everywhere!

I am excited to share an email I received from a collection manager who is using my book “Starting a Collection Agency, how to make money collecting money” to be a better collection manger!  Emails like this make my day … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Being a Great Collector, Books, Working at a Collection Agency | Tagged , , , , | Leave a comment

How technology has changed business for collectors & what challenges they face

Utilizing social networking sites to locate or find a debtor; get a mailing address or employment information in order to enforce any in-house collections is something new to collectors.  With a place of employment a creditor can better evaluate someone’s … Continue reading

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Posted in Collection Tools, Heard on the Street..., Social Networks | Tagged , , , , | Leave a comment

Why ask for references when people only give "good" ones

I recently received a question from Liz who asks, “Why ask for credit references when everyone is just going to give you good ones, no one gives out the name of someone who will give them a bad reference.” Before … Continue reading

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Posted in Ask Michelle, Business Credit, Checking credit, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Economic Crisis, Education, FAQ's | Tagged , , , , | 2 Comments

Not Getting Paid? 4 myths about why your company can't collect

I recently had the opportunity to speak with Mark Henricks, who writes a column for Bnet.com called the DeBunker, where he debunks myths about all types of subjects. I thought he wrote a very interesting article about getting paid, one … Continue reading

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Posted in Being a Great Collector, Business Credit, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Debt Collection in the News, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , | Leave a comment

How to get what's coming to you

A couple of weeks ago I had the pleasure of speaking with Anne Fisher who writes for CNN and also Crains New York Business.  She has written an article on how business owners can get paid when customers stiff you. … Continue reading

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Posted in Books, Business Credit, Checking credit, Collections for Creditors, Collections for Landlords, Debt Collection in the News, Heard on the Street..., Recession | Tagged , , , , , , , | Leave a comment