Monthly Archives: July 2011

Starting and Running, or Using a Socially Responsible Collection Agency

This PWRNradio show segment is an educational, thought-provoking and entertaining “tag team match” between two multi-year veterans of the collections industry. Guest Michelle Dunn and Interviewer Jerry Ashton trade stories and barbs about an industry that generates considerable controversy – … Continue reading

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Posted in About Michelle Dunn, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Heard on the Street..., Helping Debtors, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , | 6 Comments

Just who is Ron Brown and how did he find me?

If you have been reading The Guide to Getting Paid, you may have come to the chapter on skip tracing that was written by Ron Brown.  But, just who is Ron Brown and how does he know so much about … Continue reading

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Posted in Heard on the Street..., Member Spotlight, Reposession, Skip Tracing, The Life of a Bill Collector | Tagged , , , , , | 1 Comment

Who is Harry A. Strausser III?

If you have been in the collection industry for any amount of time you may recognize the name Harry A. Strausser III – he also wrote the foreword for The Guide to Getting Paid, weed out bad paying customers, collect on … Continue reading

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Posted in Heard on the Street..., Member Spotlight, Professional Associations, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

Top 10 Social Media Collections Tips

Use private or provided email addresses when contacting your customers that want to be contacted by email and keep a record of every correspondence. Never converse with a debtor using social media sites, utilizing the email feature or comment feature. … Continue reading

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Posted in FAQ's, Online Collection Techniques, Social Networks | Tagged , , , , , | 4 Comments

Top 4 Guidelines when using Social Media in Collections

Communicating with your customers or debtors is not a single communication effort, in order for any of your efforts to work you need to use a multi-communication strategy that works for your business, your customers and follows the law, online … Continue reading

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Posted in Debt Collection in the News, Email Collections, Online Collection Techniques, Social Networks | Tagged , , , , , | Leave a comment

Are you a Top Credit & Collection Professional?

I am compiling a listing for an article of the Top credit and collection professionals to follow on Twitter, please share a resource you may know of or your own Twitter handle if you post about credit and collections!

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Posted in Heard on the Street..., Member Spotlight, Networking | Tagged , , , | 11 Comments

A pro-active approach to Credit Management

Credit Collective is proud to announce that The Credit Collective has entered into an agreement with credit and collections expert, Michelle Dunn, to have her conduct educational webinars and do consulting with Credit Collective members. The first webinar “Effective Collections – … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Ask Michelle, Collections for Creditors, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Training | Tagged , , , , , | 2 Comments

Do you use email for collections?

I recently had a collector email me asking me what the law is on emailing debtors regarding overdue accounts.  They say many of their clients have given them email addresses, but they aren’t sure if they can legally communicate this … Continue reading

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Posted in Email Collections, Online Collection Techniques, Social Networks | Tagged , , | 1 Comment