Monthly Archives: November 2011

Weed out your Bad Customers

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Posted in Being a Great Collector, Complaints, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , | 1 Comment

Specific Steps for successful Payment Arrangements

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Posted in Ask Michelle, Being a Great Collector, Collections for Creditors, Credit Policy Questions, Customer Service, Payment Plans | Tagged , , , , , , | Leave a comment

Questions to ask when setting up Payment Plans

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Posted in Ask Michelle, Credit Policy Questions, Payment Plans, Training | Tagged , , , , , , | 1 Comment

Credit Policy Workbook

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Posted in Being a Great Collector, Books, Business Credit, Checking credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, FAQ's | Tagged , , , , , , , | 2 Comments

Top Way to Get Paid Faster – Tip #1

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Posted in Ask Michelle, Being a Great Collector, Collections for Creditors, FAQ's | Tagged , , , , , , | 1 Comment

How I became Successful

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Posted in About Credit & Collections Association, About Michelle Dunn, Random posts, The Life of a Bill Collector | Tagged , , , , , , , , | Leave a comment