Monthly Archives: May 2012

Michelle Dunn signs book deal with Cambridge Scholars Publishing

I am excited to announce I have just signed a contract with Cambridge Scholars Publishing house to write a book tentatively titled “Don’t Let Slow – or No-Pay Customers Ruin Your Business”. Last year I wrote “The Guide to Getting … Continue reading

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Posted in About Michelle Dunn, Books, Debt Collection in the News, Education, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Training | Tagged , , , | Leave a comment

How to make your Collection Letters work!

Some tips for making your forms “work”: • Speak in simple terms, rather than big words and legal “jargon” if you can avoid it • Don’t ramble on or repeat yourself. • Make sure after reading the notice or form, … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Letters, Collections for Creditors, Collections for Landlords, Credit Policy Questions, FAQ's | Tagged , , , , , , , | Leave a comment

Debt Collection Preventive Maintenance

We all know about the preventive maintenance we have to do to our vehicles in order for them to continue to run smoothly and get us where we want to go.  We are also well aware that many don’t do … Continue reading

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Posted in Ask Michelle, Being a Great Collector, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, The Life of a Bill Collector | Tagged , , , , | 1 Comment

Your 12 step Debt Collection Program to start Today

Make a phone call – this is the most effective way to get paid. If it is a local customer, pay them a visit. Send a letter. Offer an early pay discount to business customers. Change your terms so you … Continue reading

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Posted in Being a Great Collector, Collection Calls | Tagged , , , | 4 Comments

FREE Credit & Debt Collection Books – 2 days only!

In this economy we can all use all the help we can get.  So today and tomorrow, 5/23 & 5/24 you can download TWO of my business books absolutely FREE!  The two books are: A Proactive Approach to Credit Management  … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Books, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Debt Collection in the News, Economic Crisis, Education, FAQ's, Starting a Collection Agency, Training | Tagged , , , , , , , , , | 3 Comments

Summer Debt Collections

With summer coming up I want to share some information with you that will make it easier for you to keep your customers on track, paying on time and in full during the summer and other times of the year.  … Continue reading

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Posted in Being a Great Collector, FAQ's, Telephone Collection Tactics, The Life of a Bill Collector | Tagged , , , , | 1 Comment

Professional Account Collection Education

Otherwise known as the PACE Program – this program was founded by my friend Tim Paulsen who has presented this program and worked with clients in more than 20 countries!  Tim is an outstanding speaker, and knows his stuff when … Continue reading

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Posted in Being a Great Collector, Books, Economic Crisis, Education, FAQ's, Training | Tagged , , , , , , , | Leave a comment

Be careful using a Collection Agency

When you have to hire a collection agency for your business there are some things you need to look for and be aware of.   Protect yourself and your customers by making an educated decision about which agency you want representing your … Continue reading

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Posted in Ask Michelle, Choosing a Collection Agency, collection agencies, Dealing with debt collectors, Helping Debtors, Honesty & Integrity | Tagged , , , , , | Leave a comment

My Top 10 ways to Get Paid Faster

1.       Get paid at the time of service, or if you offer terms, invoice the customer      immediately upon completion of the work and make sure invoices have the due date clearly visible. 2.       Change your payment terms.  If your terms … Continue reading

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Posted in Being a Great Collector, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Getting Paid - Michelle Dunn - Business Finance Columni, The Life of a Bill Collector | Tagged , , , , | 1 Comment