Monthly Archives: September 2012

Sales or Credit – who collects on a past due invoice?

We have a small mfg. company so everyone wears many hats. When there is an issue with a customer’s bill, the office staff kicks the order back to the salesperson, saying they should clear it up with “their” customer, and … Continue reading

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Posted in Ask Michelle, Credit Policy Questions, Customer Service, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , | 1 Comment

Starting a Collection Agency, what you need to know – Part 4

If you’re thinking about starting a collection agency you may have some debt collection experience.  You may already know the most effective ways to encourage people to pay their bills.  The most effective way to encourage someone to pay a … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, collection agencies, Education, FAQ's, Starting a Collection Agency, The Life of a Bill Collector, Training | Tagged , , , , | 1 Comment

Starting a Collection Agency, what you need to know – Part 3

When you are trying to figure out what to charge for your collection services, you have to check out what other agencies in your area are charging.  Visit their websites, request their information, make sure you know what they offer … Continue reading

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Posted in Ask Michelle, Education, FAQ's, Starting a Collection Agency, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

Starting a Collection Agency, what you need to know – Part 2

When you are starting a collection agency you have to think about who your customers might be.  Your clients can be any business that extends credit to their customers or who accept payment by check.  Credit card companies, such as … Continue reading

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Posted in Ask Michelle, collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Starting a Collection Agency, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Starting a Collection Agency, what you need to know – Part 1

Why do you want to start a collection agency? Are you a bill collector? Think about the reasons why you want to start a collection agency for a minute.  I never planned to be a bill collector; I fell into … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Starting a Collection Agency | Tagged , , , , | Leave a comment

Scary Truths about being a Bill Collector

True Confessions of Debt Collectors (via Credit.com) In the aftermath of the Great Recession, the debt collection industry has seen a boom. And as more and more collection agencies have been entering the market, complaints about collectors’ abusive practices reached … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Dealing with debt collectors, Debt Collection in the News, Helping Debtors, Honesty & Integrity, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , | Leave a comment