Monthly Archives: November 2012

The only fish that gets caught is the one who goes for the bait

I published this article a couple of years ago but the topic has come up again in some credit and debt collection groups I am a part of and on the Inside Arm blog, and a few people asked me … Continue reading

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Posted in Being a Great Collector, Collection Calls, Complaints, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Telephone Collection Tactics, The Life of a Bill Collector | Tagged , , , , , , | Leave a comment

Medical Debt: Adding Insult to Injury

Consumers Digest recently published an article that they interviewed quite a few experts for (I was one of them) and I wanted to share the article but also point out a couple of things I found in the article. The … Continue reading

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Posted in collection agencies, Dealing with debt collectors, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Laws, Medical Collections, Paying Collectors, Payment Plans | Tagged , , , , , , , | Leave a comment

Marketing for Collection Agencies

I am still working on my book of Marketing and Publicity for Collection Agencies but want to share with you the top 3 things that I did when I started my agency, that helped me get local clients. 1.  I … Continue reading

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Posted in Ask Michelle, FAQ's, Marketing | Tagged , , , , | Leave a comment