Monthly Archives: December 2012

Starting a Collection Agency Checklist Part 2

Write or hire someone to write your marketing plan and create a list of potential clients. Network with others in the industry in person and online.  Attend industry trade events, join associations, and participate in online discussion groups where you … Continue reading

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Posted in Ask Michelle, collection agencies, Compliance, FAQ's, Laws, Licensing, Marketing, Starting a Collection Agency | Tagged , , , , , , , , , , | Leave a comment

Starting a Collection Agency Checklist Part 1

In 2002 when I published the first edition of Starting a Collection Agency, how to make money collecting money, I included my Starting a Collection Agency checklist.  Things have changed since the 2nd and now 3rd edition of this book … Continue reading

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Posted in Choosing a Collection Agency, collection agencies, FAQ's, Starting a Collection Agency | Tagged , , , , , , , | Leave a comment

Debt Collection Calls ARE Customer Service Calls

I recently had the pleasure of being on a panel of credit and debt collection experts where we talked about all things credit and debt.  One of the things we spoke about were the dreaded debt collection calls.  As I … Continue reading

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Posted in Being a Great Collector, Business Credit, Collection Calls, Collections for Creditors, Compliance, Customer Service, Debt Collection in the News, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

HBO is developing “Paper” a debt collection drama

We all knew it would happen.  They have shows on the air about picking, hoarding, repo-guys, and debt collectors fit in so well here.   HBO is developing a new series called “Paper” with Brad Pitt‘s production company Plan B. … Continue reading

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Posted in collection agencies, Debt Collection in the News, Heard on the Street..., Reposession, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment