Monthly Archives: March 2013

Collection call and excuses discussion

Telephone collection calls and how to respond to excuses is something everyone has questions about.  I know everyone is busy but surely you can spare 45 minutes on Tuesday, 4/2 for a quick call to discuss how to make more … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Collections for Creditors, Collections for Landlords, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Telephone Collection Tactics, Training | Tagged , , , | Leave a comment

Book Bundles are here!

Thank you to everyone who expressed interest in my book bundles, they are now available  in paperback or e-book.  I have the Starting a Collection Agency Kit, which is a companion kit to my book Starting a Collection Agency.  I … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Choosing a Collection Agency, collection agencies, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Debt Collection in the News, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Scripts, Starting a Collection Agency, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , | Leave a comment

Starting a Collection Agency Mentor program

I have recently started a program for people who are starting collection agencies and are looking for a mentor.  I have been doing this myself for years along with my starting a collection agency consulting, but have too many people … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Debt Collection in the News, Education, FAQ's, Heard on the Street..., Networking, Starting a Collection Agency | Tagged , , , | Leave a comment

6 steps to your Credit Policy

Your credit policy is your “getting paid” policy.  If you want to get paid, you need to have a credit policy.  The six main elements of your credit policy are steps you will take with every new customer or order … Continue reading

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Posted in Ask Michelle, Books, Business Credit, Checking credit, Credit Policy Questions, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, The Life of a Bill Collector | Tagged , , , | Leave a comment

Praise for Credit and Collections, a business perspective

I am happy to share two reviews for my new book Credit and Collections, a business perspective: “The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn … Continue reading

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Posted in Books, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Debt Collection in the News, FAQ's, Heard on the Street..., Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Virtual Book Tour | Tagged , , , , , , | Leave a comment

Do you have customers that owe you money?

FREE book Week! Starts tomorrow – March 11 through March 16th get 5 different collection books absolutely FREE!  You need these books if you answer YES to any of these questions: Do you have customers that owe you money and … Continue reading

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Posted in Being a Great Collector, Books, Choosing a Collection Agency, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Medical Collections, Online Collection Techniques, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Do you educate your Sales People?

I was recently asked if it is worth it to continue educating your sales people once you hire them.  In my experience, If you hire someone with limited or no sales experience you will want to send them to training … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Compliance, Customer Service, Education, FAQ's, Laws, Legislation, Marketing, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

Top 5 Tips to Set up Effective Payment Plans

In our new economy it is a mistake to demand payment in full and not offer the option of paying on account.  When people are out of work, losing their homes and losing unemployment benefits, they cannot realistically pay you … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Credit Crisis, Credit Crunch, Credit Policy Questions, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Payment Plans, Telephone Collection Tactics | Tagged , , , , , | Leave a comment

Collection Agency Marketing

I am happy to announce that Collection Agency Marketing is now available! When I wrote Starting a Collection Agency, how to make money collecting money I did include some marketing information but based upon the number of inquiries I receive … Continue reading

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Posted in Ask Michelle, Books, Education, FAQ's, Marketing, Starting a Collection Agency, Training | Tagged , , , | Leave a comment