Monthly Archives: August 2013

Telephone Collection Call Scripts & How to Respond to Excuses

I am happy to announce that Telephone Collection Call Scripts & How to respond to Excuses is now updated and available everywhere.  As someone who has made thousands upon thousands of debt collection calls as a credit manager and first … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Collection Calls, Collection Tools, Collections for Creditors, Complaints, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Honesty & Integrity, Industry Trade Publications, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , , | Leave a comment

Collection Calls vs. Collection Letters

A credit manager I used to work with used to tell her employees, “Letters don’t collect debts, collection calls do.” I totally agree with this, it is much easier to throw away and ignore a letter than a person on … Continue reading

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Posted in Ask Michelle, Books, Collection Calls, Collection Letters, Collection Tools, FAQ's, Know your Debtors, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , | Leave a comment