Monthly Archives: October 2013

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment

15 questions to ask yourself before starting a collection agency

Today’s guest blog post comes from Chris Campbell, the CEO at SimplicityCollect debt collection software. The debt collection industry above all others is a fast-paced, challenging industry full of obstacles and risks, but it can also be an industry full … Continue reading

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Posted in collection agencies, Collections for Creditors, FAQ's, Guest Blogger!, Starting a Collection Agency, Working at a Collection Agency, Working from Home | Tagged , , , , , , , , , , | Leave a comment

Call every Past Due Customer and ask for Payment in Full

As you make more collection calls you will learn that the best strategy in getting paid as much as possible as soon as possible begins with you.  When you call a past due customer always ask for payment in full … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors, Payment Plans, Recession, Telephone Collection Tactics | Tagged , , , , , | Leave a comment

What is your criteria when hiring credit and debt collection personnel?

How do you hire debt collectors or credit department personnel?  A Canadian-based company has created an assessment that provides an immediate report on how well the personality of a candidate will fit the needs of a professional in accounts receivable. … Continue reading

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Posted in Customer Service, Dealing with debt collectors, Economic Crisis, Education, FAQ's, Honesty & Integrity, Networking, New Technology, Paying Collectors, The Life of a Bill Collector, Training, Uncategorized | Tagged , , , , , | Leave a comment