Monthly Archives: January 2014

Collection Agency Marketing

I am on the phone consulting with clients every day, today I wanted to write about a topic that people ask me about every day.  I am always surprised at how many folks start a business or a collection agency … Continue reading

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Posted in Ask Michelle, collection agencies, FAQ's, Marketing, Networking, Starting a Collection Agency, The Life of a Bill Collector | Tagged , , , , , , , , , , , | Leave a comment

How to deal with angry customers

As many of you know, I was a bill collector for 26 years and started and ran my own third party debt collection agency for 8 years before selling it to write about debt collection (dealing with customers) full time. … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collections for Creditors, Collections for Landlords, Complaints, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , , , | Leave a comment

Understanding the Fair Debt Collection Practices Act and CFPB regulations

Understanding the Fair Debt Collection Practices Act My new power point presentation to go along with my webinars and book with the same name.  Stay up to date on how to follow the FDCPA as an outdated act and how … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Complaints, Compliance, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Legislation, New Technology, Online Collection Techniques, Purchasing Debt, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment