Monthly Archives: March 2014

Starting a collection agency research

I have been doing so much consulting with folks who are starting their own collection agencies that I wanted to start sharing some of the questions and topics we talk about here on my blog.  I figure if one person … Continue reading

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Posted in Accounts Receivable Outsourcing, Ask Michelle, Books, collection agencies, Credit Reporting, Education, FAQ's, Industry Trade Publications, Social Networks, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , , , | Leave a comment

Consumer Financial Protection Bureau field guidelines for debt collectors

The Consumer Financial Protection Bureau published a rule that allows them to supervise any larger consumer debt collectors at a federal level.  I thought their field guide that the CFPB examiners will use to determine this might be helpful to … Continue reading

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Posted in Complaints, Compliance, Credit Crisis, Credit Crunch, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Honesty & Integrity, Laws, Legislation, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Leaving a debt collection message on voicemail

As the CFPB makes changes to the debt collection laws that collectors must follow, what are your procedures and policies on leaving a message on an answering machine or voice mail about a debt? Do you leave a message?  If … Continue reading

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Posted in Being a Great Collector, Business Credit, Collection Calls, Dealing with debt collectors, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Laws, Legislation, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Getting paid offering payment plans and settlement options

Many business owners are now becoming much more open to the idea of offering a discount or a settlement amount to get paid, as well as setting up payment arrangements that allow the customer to pay off a past due … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collections for Creditors, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors, Payment Plans, The Life of a Bill Collector, Training | Tagged , , , , , , , , , , , , , , | Leave a comment

3 things your sales people should be doing that will help you get paid

Anyone who has worked in credit and debt collections for any time knows about the troubled relationship between sales and the credit department.  When sales people get paid a commission, they want to make the biggest sale, when they get … Continue reading

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Posted in Ask Michelle, Business Credit, Checking credit, Collections for Creditors, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors | Tagged , , , , , , , , | Leave a comment