Monthly Archives: June 2014

How are you improving cash flow?

As a business owner you are always thinking of ways to cut costs and increase profit. One of the easiest ways to do this is to improve your cash flow, get it coming in quicker and in full.  How are … Continue reading

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Posted in Being a Great Collector, Business Credit, Collections for Creditors, Credit Policy Questions, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Training | Tagged , , , , , , , , | Leave a comment

Do you contact neighbors when trying to find a debtor?

As part of your skip tracing, when you have to locate a debtor in order to collect from them, how many of you contact neighbors for location information? How often do you do this?

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Posted in Being a Great Collector, FAQ's, Skip Tracing, Telephone Collection Tactics, The Life of a Bill Collector | Tagged , , , | Leave a comment

Debt Collection letters & forms

I am happy to share that my book of “Debt Collection letters & forms” is now available in paperback.  The e-book will be coming soon.  I also want to let you know that I have recently updated “Telephone collection call … Continue reading

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Posted in Ask Michelle, Bad Checks, Books, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, New Technology, Online Collection Techniques, Telephone Collection Tactics, Text messages, The Life of a Bill Collector | Tagged , , , , , , , , , , , , , , | Leave a comment

Providing the validation notice to a debtor

As you continue to test yourself on the FDCPA, what do you send a debtor as validation of a debt? How much time do you have to provide validation and how often do you have to provide this validation?

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Posted in Being a Great Collector, Books, Collection Calls, Collection Letters, Compliance, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics | Tagged , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

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Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

How well do you know the FDCPA?

How well do you know the Fair Debt Collection Practices Act? This series of blog posts will be questions to help you test yourself and your collectors on how well you know the FDCPA. Please leave your comments and answers … Continue reading

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Posted in Being a Great Collector, Collection Calls, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment