Monthly Archives: March 2015

Changing the negative bill collector image

SLOWLY. Slower than slow. When I started my Credit & Collections Association in 10 years ago, one of my goals was to help to change the negative reputation bill collectors have.  With more and more news stories focusing on the … Continue reading

Share
Posted in Being a Great Collector, collection agencies, Credit Crisis, Credit Crunch, Customer Service, Debt Collection in the News, Helping Debtors, Honesty & Integrity | Tagged , , , , , , | Leave a comment

Unusual Excuses for not paying a bill – think you’ve heard them all?

This is an oldie but a goodie. Professionals in the collection business get used to hearing excuses as to why someone can’t pay an outstanding bill or at least can’t pay according to terms. But, even seasoned and experienced collectors … Continue reading

Share
Posted in Being a Great Collector, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Policy Questions, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, The Life of a Bill Collector | Tagged , , , , , | Leave a comment

Software for debt buyers

I recently had a reader write to me asking about collection software specific to agencies or attorneys that purchase debt rather than work on commission.  If you have a collection agency that only collects on debt you buy, you might … Continue reading

Share
Posted in Being a Great Collector, Collection Tools, FAQ's, Purchasing Debt, Software, The Life of a Bill Collector | Tagged , , , , | Leave a comment

How One Simple Change can Make you Money

If you have a business and have customers that owe you money, there is one thing you can change about how you run your business that will make you more money today. Every business owner knows how important it is … Continue reading

Share
Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Tools, Collections for Creditors, Compliance, Credit Crisis, Credit Policy Questions, Education, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , | Leave a comment

The Importance of Verifying your Debtor

Verizon recently sent an account to collections and it turns out the debtor was a dog named Andy. This seems so unusual not because of what happened but maybe because Verizon is supposed to be a huge company, with values … Continue reading

Share
Posted in Being a Great Collector, collection agencies, Collection Calls, Complaints, Compliance, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Know your Debtors, Laws, Skip Tracing | Tagged , , , , , | Leave a comment