We have a customer who we shipped (last year in September) a demo evaluation of a video security system. After a long period (which was supposed to be just 60 days) he has not returned the demo unit. I have asked him since May of this year to return the unit. He did return something in July but only one part of the unit. I sent numerous emails and made many calls to his office but the norm is he does not respond unless he needs something from us.
Since September 2009, I have been asking him to return the rest of the parts or pay on the invoice which amounts to a total of $925.00. He has not responded until recently in October in which case we found out he had moved his company and his partnership has broken up. He said in his email (which is the only contact info we have now) that he is arranging the remaining parts to be sent via UPS. Thereafter, he has not responded to my many emails asking for a UPS tracking no.
Is it possible for a collections agency to track down his new company and try to get the debt paid? I realize we have waited too long to take this to collections. Is this a lost cause or worth forwarding to a collections agency?
Elizabeth, Hopefully you have a signed contract or a signed purchase order or agreement from this company or person. I would place the account with an agency and also work on getting as much documentation as you can, such as a proof of delivery on your shipping of the product, find out who signed for it and where it was shipped. Make sure you have copies of his order from you for the item, any emails or correspondence as well as a record of any phone calls you have made to them.
This will help the agency tremendously as they try to locate the debtor. Make sure the agency knows you are looking for payment OR a return of product, so they can collect accordingly.