Debt Collector Scrutiny – be educated!

The Better Business Bureau in CT has had an increase in complaints against what they are calling “rogue debt collectors.”

As Americans struggle to cope with rising debt loads, complaints to Better Business Bureaus about some debt collection practices increased 26 percent in 2007, says the Record Journal.

According to Connecticut Better Business Bureau President Paulette Hotton, so-called third party debt collectors are going far beyond what the law permits them to do.  With this in mind, make sure you and your collectors are educated.  I recently gave a tele-conference that was very well attended and I had very good feedback on it, it was called “Understanding the Fair Debt Collection Practices Act”.

Failing to properly train collectors is a top reason companies get sued.  Don’t let this happen to you, learn as much as you can about what constitutes a violation of the FDCPA and how you can avoid making those mistakes.

This entry was posted in Being a Great Collector, Complaints, Compliance, Customer Service, Debt Collection in the News, Education, Fair Debt Collection Practices Act, Training and tagged . Bookmark the permalink.

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