Tag Archives: CFPB

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Is using a collection agency a liability?

Some business owners tell me that they don’t outsource their collections to a third party bill collector because of the liability of using a collection agency.  Which lead me to this blog title, is using a collection agency a liability? … Continue reading

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Posted in Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Dealing with debt collectors, FAQ's | Tagged , , , , , , , | Leave a comment

Consumer Financial Protection Bureau field guidelines for debt collectors

The Consumer Financial Protection Bureau published a rule that allows them to supervise any larger consumer debt collectors at a federal level.  I thought their field guide that the CFPB examiners will use to determine this might be helpful to … Continue reading

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Posted in Complaints, Compliance, Credit Crisis, Credit Crunch, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Honesty & Integrity, Laws, Legislation, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Leaving a debt collection message on voicemail

As the CFPB makes changes to the debt collection laws that collectors must follow, what are your procedures and policies on leaving a message on an answering machine or voice mail about a debt? Do you leave a message?  If … Continue reading

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Posted in Being a Great Collector, Business Credit, Collection Calls, Dealing with debt collectors, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Laws, Legislation, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Understanding the Fair Debt Collection Practices Act and CFPB regulations

Understanding the Fair Debt Collection Practices Act My new power point presentation to go along with my webinars and book with the same name.  Stay up to date on how to follow the FDCPA as an outdated act and how … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Complaints, Compliance, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Legislation, New Technology, Online Collection Techniques, Purchasing Debt, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment