Tag Archives: collection agency

Top 9 things you should NEVER do when using social networking sites to help you collect from a past due customer

Never converse with a debtor using social media sites, utilizing the email feature or comment feature. Do not email a debtor about a debt if you think a third party can ever see that email. Do not instant message a … Continue reading

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Posted in Collection Tools, Compliance, Online Collection Techniques, Social Networks, The Life of a Bill Collector | Tagged , , , , , , , , , | Leave a comment

Paying off a past due balance while ordering more products

Michelle, Since 1995 my husband & I own a small company. Around 2007 we aquired a lot of debt through our vendor who we still currently use. They put us on COD in ’08 while paying what we can (average … Continue reading

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Posted in Ask Michelle, Business Credit, Economic Crisis, FAQ's | Tagged , , , , , | Leave a comment

Business to Business Collection Agency

Michelle, We are getting ready to roll out a B2B Collection agency and have some questions: Do we need any licensing if no consumer collections? Yes, if the state you are in or the states you are collecting in require … Continue reading

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Posted in Business Credit, collection agencies, Compliance, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Professional Associations, Social Networks, Starting a Collection Agency, Working at a Collection Agency | Tagged , , , , | Leave a comment

How do I get clients for my collection agency?

Dear Michelle, I was directed to you as a result of looking for ways and steps to start my own collection agency.  I currently live in a city where there is ample opportunity to start someting like this.  I have … Continue reading

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Posted in Ask Michelle, FAQ's, Marketing, Purchasing Debt, Starting a Collection Agency | Tagged , , , , | 5 Comments

Changing the negative bill collector image

SLOWLY. Slower than slow. When I started my Credit & Collections Association in 10 years ago, one of my goals was to help to change the negative reputation bill collectors have.  With more and more news stories focusing on the … Continue reading

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Posted in Being a Great Collector, collection agencies, Credit Crisis, Credit Crunch, Customer Service, Debt Collection in the News, Helping Debtors, Honesty & Integrity | Tagged , , , , , , | Leave a comment

A Credit Policy Checklist

Who will be your credit manager, collector or in charge of the credit department?    Pick one person to be in charge of all credit applications and reports. Write that name down so you can talk to that person about this … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Checking credit, Choosing a Collection Agency, collection agencies, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Training | Tagged , , , , , , , | Leave a comment

The Credit Policy Mission Statement

Now that you have a clear picture of what you want this credit policy to do for you, take a look at your business mission statement.  You want to write a short concise mission statement for your credit procedures.  Every … Continue reading

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Top 3 things your Clients can do to Help their Credit

If you try to help your clients to have better credit polcies, you may want to share this blog post with them. Many of your clients and the debtors you are calling may be having credit problems because of the … Continue reading

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Posted in Business Credit, Collections for Creditors, Credit Crisis, Credit Crunch, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Improve Your Credit, Uncategorized | Tagged , , , , , , , | Leave a comment

Characteristics of Great Debt Collection Negotiators

New and Experienced bill collectors must hone their negotiating skills. Everyone who is trying to collect money, even if the amount was agreed upon at the time of the sale, seems to be required to negotiate. Most bill collectors, especially … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Education, FAQ's | Tagged , , , , , , | 2 Comments