Tag Archives: collection call scripts

Characteristics of Great Debt Collection Negotiators

New and Experienced bill collectors must hone their negotiating skills. Everyone who is trying to collect money, even if the amount was agreed upon at the time of the sale, seems to be required to negotiate. Most bill collectors, especially … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Education, FAQ's | Tagged , , , , , , | 2 Comments

Debt Collection letters & forms

I am happy to share that my book of “Debt Collection letters & forms” is now available in paperback.  The e-book will be coming soon.  I also want to let you know that I have recently updated “Telephone collection call … Continue reading

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Posted in Ask Michelle, Bad Checks, Books, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, New Technology, Online Collection Techniques, Telephone Collection Tactics, Text messages, The Life of a Bill Collector | Tagged , , , , , , , , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment

Collection call and excuses discussion

Telephone collection calls and how to respond to excuses is something everyone has questions about.  I know everyone is busy but surely you can spare 45 minutes on Tuesday, 4/2 for a quick call to discuss how to make more … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Collections for Creditors, Collections for Landlords, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Telephone Collection Tactics, Training | Tagged , , , | Leave a comment

Praise for Credit and Collections, a business perspective

I am happy to share two reviews for my new book Credit and Collections, a business perspective: “The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn … Continue reading

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Posted in Books, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Debt Collection in the News, FAQ's, Heard on the Street..., Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Virtual Book Tour | Tagged , , , , , , | Leave a comment

Do you have customers that owe you money?

FREE book Week! Starts tomorrow – March 11 through March 16th get 5 different collection books absolutely FREE!  You need these books if you answer YES to any of these questions: Do you have customers that owe you money and … Continue reading

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Posted in Being a Great Collector, Books, Choosing a Collection Agency, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Industry Trade Publications, Medical Collections, Online Collection Techniques, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Telephone Collection call Scripts & How to respond to Excuses

I am happy to announce that Telephone Collection Call Scripts & How to respond to Excuses is now available as an e-book and the paperback is coming soon!  This is a short book that I wrote because making debt collection … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Medical Collections, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , | Leave a comment