Tag Archives: Collection Calls

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

What to do when your Customer’s Don’t Pay

“Persistence is key,” said Michelle Dunn, an expert on collections and the author of the Ultimate Credit and Collections Handbook. “I would put a deadline on when you want to get paid.” Learn more about the best practices and increase … Continue reading

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Posted in Being a Great Collector, Collection Tools, Collections for Creditors, Credit Crisis, Credit Policy Questions, Economic Crisis, FAQ's, Recession | Tagged , , , , , , | Leave a comment

Tips for when accounts get Past Due

Jeff DiMatteo from the Worcester Business Journal shares some very helpful tips for anyone struggling to get paid from customers during this economic crisis.  He gives 4 tips that business owners can use to get their money from customers that … Continue reading

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Posted in Collections for Creditors, Credit Crisis, Credit Policy Questions, Economic Crisis, Recession | Tagged , , , , , | Leave a comment

Characteristics of Great Debt Collection Negotiators

New and Experienced bill collectors must hone their negotiating skills. Everyone who is trying to collect money, even if the amount was agreed upon at the time of the sale, seems to be required to negotiate. Most bill collectors, especially … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Education, FAQ's | Tagged , , , , , , | 2 Comments

How are you improving cash flow?

As a business owner you are always thinking of ways to cut costs and increase profit. One of the easiest ways to do this is to improve your cash flow, get it coming in quicker and in full.  How are … Continue reading

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Posted in Being a Great Collector, Business Credit, Collections for Creditors, Credit Policy Questions, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Know your Debtors, Training | Tagged , , , , , , , , | Leave a comment

What is considered FDCPA Harassment?

As you make collection calls to debtors, how do you determine how often to call so that it is not considered harassment under the FDCPA? When a debtor hangs up on you do you call right back or how long … Continue reading

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Posted in Being a Great Collector, Books, collection agencies, Compliance, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

How to deal with angry customers

As many of you know, I was a bill collector for 26 years and started and ran my own third party debt collection agency for 8 years before selling it to write about debt collection (dealing with customers) full time. … Continue reading

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Posted in About Credit & Collections Association, About Michelle Dunn, Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collections for Creditors, Collections for Landlords, Complaints, Customer Service, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , , , , | Leave a comment

How to make effective debt collection calls and deal with excuses

Telephone Collection Call Scripts & How to respond to excuses is my newest power point to go along with my best selling book Telephone Collection Call Scripts and How to Respond to Excuses when I give a presentation on this topic. … Continue reading

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Posted in About Michelle Dunn, Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Tools, Collections for Creditors, Collections for Landlords, Complaints, Credit Crisis, Credit Crunch, Credit Policy Questions, Education, Excuses, FAQ's, Helping Debtors, Know your Debtors, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , | Leave a comment

Call every Past Due Customer and ask for Payment in Full

As you make more collection calls you will learn that the best strategy in getting paid as much as possible as soon as possible begins with you.  When you call a past due customer always ask for payment in full … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collection Calls, Collection Letters, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Economic Crisis, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Know your Debtors, Payment Plans, Recession, Telephone Collection Tactics | Tagged , , , , , | Leave a comment

Telephone Collection Call Scripts & How to Respond to Excuses

I am happy to announce that Telephone Collection Call Scripts & How to respond to Excuses is now updated and available everywhere.  As someone who has made thousands upon thousands of debt collection calls as a credit manager and first … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Collection Calls, Collection Tools, Collections for Creditors, Complaints, Customer Service, Education, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Honesty & Integrity, Industry Trade Publications, Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , , | Leave a comment