Tag Archives: collector

The most successful collectors help their debtors

With the economy still a mess and many consumers still struggling there are some things bill collectors can do to help debtors pay off any debts without causing to much stress.  I recently heard of a company called A New … Continue reading

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Posted in Being a Great Collector, Credit Crisis, Customer Service, Economic Crisis, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | 1 Comment

How Collectors can Help Debtors in these Tough Times

In a blog post called Rich get Richer…Poor get Poorer, Jerry Ashton shares an excerpt from Germany’s respected Der Spiegel magazine that just published an article called “The Erosion of America’s Middle Class – On the Way Down.” Not only … Continue reading

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Posted in Compliance, Credit Crisis, Debt Collection in the News, Economic Crisis, Fair Debt Collection Practices Act, Getting Paid - Michelle Dunn - Business Finance Columni, Helping Debtors, Honesty & Integrity, Recession | Tagged , , , | 2 Comments

Which type of communication works best for collecting money?

I recently had a collector email me asking me what the law is on emailing debtors regarding overdue accounts.  They say many of their clients have given them email addresses, but they aren’t sure if they can legally communicate this … Continue reading

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Posted in Ask Michelle, Collection Tools, Online Collection Techniques, Social Networks | Tagged , , , , | Leave a comment

What technology can collectors use to contact a debtor?

A collector can utilize social networking sites to locate or find a debtor; get a mailing address or employment information in order to enforce any in-house collections by traditional means, which would be postal mail or phone calls.  With a … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Tools, Online Collection Techniques, Social Networks | Tagged , , , | Leave a comment

How Social Media helps & hurts Collectors

Social media can help and hurt a collector in contacting debtors.  In my opinion, until the laws are changed a collector, third or first party, should NOT contact a debtor through social media email functions or comments.  This could be … Continue reading

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Licensing & Debt Collection Software

Hello Michelle, I am a seasoned collector and have worked for some of the top companies out there. I have small children at home and need to adjust my job so the hours fit my lifestyle.  Would I need any … Continue reading

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Posted in Ask Michelle, FAQ's, Licensing, Software, Starting a Collection Agency | Tagged , , , | 2 Comments