Tag Archives: cool

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

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Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

Do you have thick skin?

If you are reading this blog you do or you are looking for a way to get some!  As a bill collector you know having thick skin is a prerequisite as well as being able to remain calm and calm … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Complaints, Credit Policy Questions, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Telephone Collection Tactics, The Life of a Bill Collector | Tagged , , , , , , | 2 Comments