Tag Archives: credit and collections

Biggest Credit and Collection Mistakes

The biggest mistake business owners make when extending credit is not checking credit or extending credit blindly to anyone who walks in the door. Another big mistake business owners make with credit & collections is not staying up to date … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Collections for Creditors, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Networking | Tagged , , , | Leave a comment

“Bad Paper” by Jake Halpern

Thank you to Jake Halpern for sending me a copy of his newest book, “Bad Paper” to read and review.  Having worked in the credit and debt collection industry for over 27 years, I looked forward to reading a book … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, collection agencies, Collection Calls, Collection Letters, Compliance, Credit Crisis, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, FAQ's, Honesty & Integrity, Laws, Legislation, Telephone Collection Tactics, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Collection Calls vs. Collection Letters

A credit manager I used to work with used to tell her employees, “Letters don’t collect debts, collection calls do.” I totally agree with this, it is much easier to throw away and ignore a letter than a person on … Continue reading

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Posted in Ask Michelle, Books, Collection Calls, Collection Letters, Collection Tools, FAQ's, Know your Debtors, Telephone Collection Tactics, The Life of a Bill Collector, Training | Tagged , , , , , , | Leave a comment

23 ways to get your Customers to pay you First

Try to correct or resolve any discrepancies before the invoice is due.  This could include any shortages or pricing errors, but whatever the problem is, identify it before the due date so you can still get paid on time.  Some … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Collection Calls, Collection Letters, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Economic Crisis, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

The New Payment Rules (The 1 page Credit Policy)

1.  No sales will be made on credit without a signed filled out credit application being processed. 2.  You must pay your bill within 28 days from the date on the bill. 3.  If you become past due we will … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Checking credit, Choosing a Collection Agency, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, The Life of a Bill Collector, Training | Tagged , , , , | Leave a comment

Praise for Credit and Collections, a business perspective

I am happy to share two reviews for my new book Credit and Collections, a business perspective: “The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn … Continue reading

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Posted in Books, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Customer Service, Debt Collection in the News, FAQ's, Heard on the Street..., Scripts, Telephone Collection Tactics, The Life of a Bill Collector, Training, Virtual Book Tour | Tagged , , , , , , | Leave a comment

Zero to Profit

Are you constantly… Is your cash flowing in the wrong direction? Having difficulty with reducing past dues? Or Increasing customer retention, reorders, up-sales, cash flow? Trying to figure out where your next client is coming from? Working but having little … Continue reading

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Posted in Being a Great Collector, Collection Tools, Collections for Creditors, Collections for Landlords, Education, FAQ's, Heard on the Street..., The Life of a Bill Collector, Training | Tagged , , , , , | Leave a comment

Don’t have time to Contact past due customers?

Maybe you should think about outsourcing your credit and collections.  Not only will it save you time, the folks who offer these services are well versed in the laws to follow, negotiation and working with past due accounts. My friend … Continue reading

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Posted in Accounts Receivable Outsourcing, Collection Tools, Collections for Creditors, Collections for Landlords, Dealing with debt collectors, Economic Crisis, Getting Paid - Michelle Dunn - Business Finance Columni, Recession | Tagged , , , , , , | Leave a comment

The Guide to Getting Paid (Credit and Collections) Book Review

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Posted in Books, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Education, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , , | Leave a comment

Are you a Top Credit & Collection Professional?

I am compiling a listing for an article of the Top credit and collection professionals to follow on Twitter, please share a resource you may know of or your own Twitter handle if you post about credit and collections!

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Posted in Heard on the Street..., Member Spotlight, Networking | Tagged , , , | 11 Comments