Tag Archives: debt collector

Top 5 ways to Succeed as a Collector

It’s the first day for a new collector, you have trained them on the laws but they come to you for advice.  What would you tell them? 1.  LISTEN to the customer, listen more, talk less. You will learn much … Continue reading

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Posted in Being a Great Collector, FAQ's, Helping Debtors | Tagged , , , , , | Leave a comment

What you don’t know about your customers can bankrupt you

How well do you know your customers? I bet you think you know them pretty well.  If you don’t know enough about them you can end up with a pile of unpaid invoices and no idea how to recover the money they owe … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Business Credit, Checking credit, Collection Tools, Credit Policy Questions, Customer Service, Getting Paid - Michelle Dunn - Business Finance Columni | Tagged , , , , , , , , , , | Leave a comment

The Perfect Collection Call

I recently had someone ask me how to make the perfect debt collection call.   That was a new one for me, and made me wonder if there is a perfect collection call. I didn’t have a perfect answer for … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Collection Calls, Customer Service, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Scripts, Telephone Collection Tactics, Training | Tagged , , , , , , , , | Leave a comment

Understanding the Fair Debt Collection Practices Act and CFPB regulations

Understanding the Fair Debt Collection Practices Act My new power point presentation to go along with my webinars and book with the same name.  Stay up to date on how to follow the FDCPA as an outdated act and how … Continue reading

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Posted in Ask Michelle, Being a Great Collector, Books, Business Credit, Complaints, Compliance, Debt Collection in the News, Education, Fair Debt Collection Practices Act, FAQ's, Laws, Legislation, New Technology, Online Collection Techniques, Purchasing Debt, The Life of a Bill Collector, Training | Tagged , , , , , , , | Leave a comment

Medical Debt: Adding Insult to Injury

Consumers Digest recently published an article that they interviewed quite a few experts for (I was one of them) and I wanted to share the article but also point out a couple of things I found in the article. The … Continue reading

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Posted in collection agencies, Dealing with debt collectors, Debt Collection in the News, Fair Debt Collection Practices Act, FAQ's, Laws, Medical Collections, Paying Collectors, Payment Plans | Tagged , , , , , , , | Leave a comment

Scary Truths about being a Bill Collector

True Confessions of Debt Collectors (via Credit.com) In the aftermath of the Great Recession, the debt collection industry has seen a boom. And as more and more collection agencies have been entering the market, complaints about collectors’ abusive practices reached … Continue reading

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Posted in About Michelle Dunn, Being a Great Collector, Dealing with debt collectors, Debt Collection in the News, Helping Debtors, Honesty & Integrity, The Life of a Bill Collector, Working at a Collection Agency | Tagged , , , , , | Leave a comment

When do you need a Collection Agency?

These are some signs that you may need to place an account with a collection agency: A fairly new (less than a year) customer does not respond to invoices, statements or letters.  For some unknown reason the customer will not … Continue reading

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Posted in Ask Michelle, Choosing a Collection Agency, collection agencies, FAQ's | Tagged , , , , , , | Leave a comment

Debt-collector bullies at it again

Liz Pulliam Weston wrote a story for MSN to promote her newest book and she starts out by saying: “Collection agencies are taking even flimsy cases to court — and if you don’t show up, they might enlist the police … Continue reading

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Posted in Business Credit, Compliance, Dealing with debt collectors, Debt Collection in the News, Economic Crisis, Education, Fair Debt Collection Practices Act, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Honesty & Integrity, Laws, Legislation, Purchasing Debt, Recession, The Life of a Bill Collector | Tagged , , , , | 5 Comments