Tag Archives: starting a collection agency

How to collect money from difficult people, while keeping your cool

Collecting money is a job most people shy away from, no one likes a confrontation.  For some being asked to pay a bill is insulting and they take offense, resulting in them becoming defensive when you bring up the subject.  … Continue reading

Share
Posted in Being a Great Collector, Collection Calls, Collection Tools, Complaints, Customer Service, Economic Crisis, Excuses, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Heard on the Street..., Helping Debtors, Know your Debtors, Recession | Tagged , , , , , , | Leave a comment

Finding new Clients for your Collection Agency

Kaulkin Ginsberg & Inside ARM have started a new feature on their website called “Ask the Expert“. Ask the Experts is an interactive section where readers can ask direct questions to the experts at Kaulkin Ginsberg, the leading strategic advisors … Continue reading

Share
Posted in Ask Michelle, Customer Service, linkedin, Marketing, Networking, New Technology, Social Networks, Starting a Collection Agency, Training | Tagged , , , , , , | Leave a comment

Top 5 ways to Succeed as a Collector

It’s the first day for a new collector, you have trained them on the laws but they come to you for advice.  What would you tell them? 1.  LISTEN to the customer, listen more, talk less. You will learn much … Continue reading

Share
Posted in Being a Great Collector, FAQ's, Helping Debtors | Tagged , , , , , | Leave a comment

Adding Status & Credibility to our Industry

Writer’s Digest sent me a review of my Third edition of Starting a Collection Agency, how to make money collecting money and I wanted to share it with you. “If one ever had any idea about starting a collection agency, … Continue reading

Share
Posted in About Michelle Dunn, Being a Great Collector, Books, Compliance, Education, Fair Debt Collection Practices Act, Professional Associations, Starting a Collection Agency | Tagged , , , | Leave a comment

Top 5 Tips for Starting a Collection Agency

One of the newer members of my Credit & Collections Association asked the group for tips or help with starting a new collection agency.  John Fahrlender from Greenberg,Grant & Richards and a member of my association had some great tips … Continue reading

Share
Posted in collection agencies, Education, Fair Debt Collection Practices Act, FAQ's, Licensing, linkedin, Networking, Professional Associations, Software, Starting a Collection Agency, The Life of a Bill Collector, Working at a Collection Agency, Working from Home | Tagged , , , , , , | 1 Comment

How to Choose a Collection Agency Part 1

How do you know what to look for when you decide to place accounts with a collection agency? It is important to do your homework and learn how to choose an honest and ethical agency. You want to be sure … Continue reading

Share
Posted in Being a Great Collector, Business Credit, Choosing a Collection Agency, collection agencies, Collection Tools, Collections for Creditors, Collections for Landlords, Credit Policy Questions, Dealing with debt collectors, Economic Crisis, Fair Debt Collection Practices Act, FAQ's, Getting Paid - Michelle Dunn - Business Finance Columni, Laws, The Life of a Bill Collector | Tagged , , , , | Leave a comment

Starting a Collection Agency?

I wanted to remind anyone looking for more information on starting a collection agency that I have a podcast titled Starting a Collection Agency.  It can be very helpful to you if you are just starting out and have questions, … Continue reading

Share
Posted in Debt Collection in the News, FAQ's, Networking, New Technology, Paying Collectors, Professional Associations, Purchasing Debt, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency, Working from Home | Tagged , , , | Leave a comment

Starting a collection agency, strategic planning

Having plans for your collection agency is crucial, business plans, marketing plans, financial plans and strategic planning will help you will all of this. Your strategic plan could be part of your marketing or business plan.  Having a strategic plan … Continue reading

Share
Posted in Ask Michelle, collection agencies, FAQ's, Marketing, Starting a Collection Agency | Tagged , , , , , , , | Leave a comment

Starting a collection agency – education

Read as much as possible about debt collection, what is going on in the industry, new trends and anything to do with credit and debt collection.  Attend industry trade events, network locally and online, ask questions and stay up to … Continue reading

Share
Posted in Ask Michelle, Being a Great Collector, Books, Collection Tools, Education, FAQ's, Industry Trade Publications, Professional Associations, Starting a Collection Agency, The Life of a Bill Collector, Training, Working at a Collection Agency | Tagged , , , , , , , , | Leave a comment

Starting a collection agency – bonding, licensing & insurance

Research bonding, licensing and insurance for your collection agency.  If you have a copy of Starting a Collection Agency you can flip to page 142 and look up each states requirements.  I have listed the states and included the contact … Continue reading

Share
Posted in Ask Michelle, Compliance, FAQ's, Laws, Legislation, Licensing, Starting a Collection Agency | Tagged , , , , , , , | Leave a comment