Tag Archives: twitter

Top 5 Don’ts for Online Debt Collections

Emailing debtors about a debt Instant messaging a debtor about a debt Initiating more payments on a bank account when additional transactions have not been authorized. Sending debt collection emails, faxes or text messages Don’t send a “friend request” to … Continue reading

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Posted in Being a Great Collector, Compliance, Online Collection Techniques, Social Networks | Tagged , , , , , , , , | Leave a comment

Top 9 things you should NEVER do when using social networking sites to help you collect from a past due customer

Never converse with a debtor using social media sites, utilizing the email feature or comment feature. Do not email a debtor about a debt if you think a third party can ever see that email. Do not instant message a … Continue reading

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Posted in Collection Tools, Compliance, Online Collection Techniques, Social Networks, The Life of a Bill Collector | Tagged , , , , , , , , , | Leave a comment

Top 10 Social Media Collections Tips

Use private or provided email addresses when contacting your customers that want to be contacted by email and keep a record of every correspondence. Never converse with a debtor using social media sites, utilizing the email feature or comment feature. … Continue reading

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Posted in FAQ's, Online Collection Techniques, Social Networks | Tagged , , , , , | 4 Comments

Top 4 Guidelines when using Social Media in Collections

Communicating with your customers or debtors is not a single communication effort, in order for any of your efforts to work you need to use a multi-communication strategy that works for your business, your customers and follows the law, online … Continue reading

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Posted in Debt Collection in the News, Email Collections, Online Collection Techniques, Social Networks | Tagged , , , , , | Leave a comment

Are you a Top Credit & Collection Professional?

I am compiling a listing for an article of the Top credit and collection professionals to follow on Twitter, please share a resource you may know of or your own Twitter handle if you post about credit and collections!

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Posted in Heard on the Street..., Member Spotlight, Networking | Tagged , , , | 11 Comments

How many people use Social Networks?

Over 500 million people have a Facebook Account. 50% log on at least once a day. More than 20 million people join Facebook each day. More than 5 Billion pieces of information are shared and uploaded weekly. The amount of … Continue reading

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Posted in FAQ's, Heard on the Street..., linkedin, Online Collection Techniques, Random posts, Social Networks | Tagged , , | Leave a comment